Maria Babar
Latham,United States of America
Overview
5
5
years of professional experience
Work History
Pharmacy Customer Service Representative
Walgreen's Pharmacy
Latham, NY
08.2024 - Current
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Reduced wait times with Team Rx software usage leading to efficient prescription processing, ensuring a seamless customer experience.
- Minimized medication errors through thorough review processes prior to dispensing prescriptions.
- Expertly using the Rx team software for patient prescriptions information, scheduling vaccine shots and refilling for new scripts.
- Dealing with over 25 patient inflow of prescriptions, vaccines and adding insurance coverage on patient portal.
- Daily inbound and outbound calls of minimum 25 patient queries, medication refills and reminders of scripts pickup.
Customer Service Representative
Consulate of Republic of Kazakhstan
Lahore, Pakistan
03.2020 - 06.2023
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Outbound calls and cold calling
- Keeping records of customer interactions on the salesforce software.
- Handling payment transactions
- Using KPIs to check our team performances and how well the goals were being met.
- Assisted the Consul General of Republic of Kazakhstan in organizing meetings with various government and non-government enterprises in Pakistan
- Established close liaison with the Pakistani and Kazakh Business community to promote trade and bilateral ties
- Established a marketing strategy to promote the tourism and education in Kazakhstan
- Organized and coordinated many seminars across the country to promote the image of Republic of Kazakhstan in Pakistan
Education
BBA - Marketing
Lahore School of Economics (WES Attested)
Pakistan12-2019
Skills
- Hubspot software proficiency https://courseraorg/share/14f6d5731dae755652292f6643276bfd
- Team Rx software Proficiency
- Microsoft Word, Excel and Powerpoint proficiency
- Answering customer questions
- Patient confidentiality
- Inventory counting
- Verifying orders
- Processing payments
- Report preparation
- FDA and HIPAA compliance
- Pharmacy operations
- Counter support
LINKEDIN LINK
https://www.linkedin.com/in/mariababar387
Timeline
Pharmacy Customer Service Representative
Walgreen's Pharmacy
08.2024 - Current
Customer Service Representative
Consulate of Republic of Kazakhstan
03.2020 - 06.2023
BBA - Marketing
Lahore School of Economics (WES Attested)