Maria Bado
Fargo,ND
Summary
Dynamic and bilingual professional with extensive experience in front desk operations and appointment scheduling. At Family Health Care Clinic, I enhanced patient coordination and confidentiality compliance. Proven track record in improving team efficiency and customer service at Family Fare Supermarket, demonstrating exceptional telephone etiquette and leadership skills.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Family Health Care Clinic
09.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Front End Manager
Family Fare Supermarket
11.2018 - 08.2021
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Evaluated employee performance and made recommendations for improvements.
Front End Manager
Kmart
10.2013 - 10.2018
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
GED -
Adult Learning Center
Weslaco, TX05.1999
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Bi-Lingual
Timeline
Medical Receptionist
Family Health Care Clinic
09.2021 - Current
Front End Manager
Family Fare Supermarket
11.2018 - 08.2021
Front End Manager
Kmart
10.2013 - 10.2018
GED -
Adult Learning Center
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