Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Maria Bailey

New Market,Alabama

Summary

Dynamic professional with extensive experience at Floyd E. Tut Fann Veterans Home, excelling in customer service and effective communication. Proven ability to enhance resident engagement through innovative recreational programs, while ensuring compliance with safety regulations. Strong organizational skills and a commitment to fostering positive relationships among staff and residents. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

23
23
years of professional experience

Work History

Receptionist

R.S Electric
Huntsville, Alabama
01.2014 - 03.2025
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Responded to inquiries from internal staff members regarding office operations.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.

Assistant Activities Director

Floyd E. Tut Fann Veterans Home
Huntsville, Alabama
04.2011 - 09.2011
  • Coordinated with vendors to secure supplies needed for various activities.
  • Provided guidance to staff members in order to ensure the successful execution of activities.
  • Assessed the needs of participants and developed programs that met those needs.
  • Collaborated with local schools, organizations, and companies on joint projects or fundraising efforts.
  • Conducted trainings for employees on proper safety protocols when conducting activities.
  • Maintained accurate records of program attendance, participant feedback, and other relevant data.
  • Promoted positive relationships between participants by facilitating team building exercises.
  • Monitored equipment use during organized activities in order to prevent misuse or damage.
  • Organized and facilitated special events, such as holiday parties, picnics, and other community gatherings.
  • Supervised volunteers during special events or when staffing levels were low.
  • Prepared monthly reports highlighting the success of recreational activities within the facility.
  • Ensured compliance with all applicable safety regulations while organizing activities.
  • Provided assistance to families seeking resources related to recreational opportunities in their area.
  • Facilitated communication between staff members in order to maintain consistent programming standards across departments.
  • Managed budgets for individual programs as well as overall departmental expenses.
  • Created marketing materials to promote upcoming events and initiatives.
  • Performed administrative tasks related to scheduling staff members, processing payments.
  • Developed and implemented a wide variety of recreational activities for all age groups.
  • Researched new ideas for innovative activities that would be beneficial to participants.
  • Created monthly calendar of anticipated recreational activities for posting on community bulletin board, keeping residents informed of opportunities for involvement.
  • Managed daily exercise programs to support physical strength and mental dexterity.
  • Planned special community events around holidays to invite attendance from staff and family members, incorporating into activities to foster sense of community.
  • Consulted attendance and participation records to assess individual program involvement and identify potential health risks related to known medical conditions and participation patterns.
  • Set up plans and oversaw daily activities like bingo, musical events and plays.
  • Produced monthly newsletters and updated activity calendars.
  • Developed and implemented recreational programs providing therapeutic benefit to residents, incorporating psycho-social, physical and cognitive considerations to maximize impact.
  • Kept records of attendance and participation, comparing against medical records and other patient characteristics to develop approaches to optimizing resident involvement in programs.
  • Conducted intake interviews with new residents to assess physical, cognitive and psychological characteristics, recommending involvement in activities targeting individual needs.
  • Gathered nutritious snacks that matched nutrition objectives.
  • Interviewed residents with low rates of participation to develop understanding of motivations for lack of involvement, incorporating individual interests to encourage attendance.
  • Designed programs to encourage entertainment, relaxation, and socialization for guests and personnel.
  • Handled budgetary concerns, keeping activities affordable.
  • Consulted with staff and other professionals to discuss activities.
  • Interacted with patients and families by addressing questions and concerns.
  • Trained and managed assistants and delegated tasks for staff members.
  • Designed and led activities in crafts, music and sports.
  • Organized services such as transportation, event security and catering.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Scheduled and coordinated events and activities.
  • Inspected rides, games and vehicles to detect wear and damage.
  • Interviewed and hired associates to fill staff vacancies.
  • Assigned tasks and work hours to staff.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Trained workers in company procedures or policies.
  • Assisted with Corporate in updating policy and procedure.

C.N.A

Floyd E. Tut Fann Veterans Home
Huntsville, AL
04.2002 - 09.2011
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Documented patient care services by charting in designated areas.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Transported residents within the facility as needed.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Reported changes in patient conditions to registered nurse or physician.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Monitored food intake and output as directed by nursing staff.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Provided emotional support to family members during difficult times.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Activities Assistant

Floyd E. Tut Fann Veterans Home
Huntsville, Alabama
04.2002 - 09.2011
  • Provided one-on-one assistance with activities for those who needed it.
  • Attended training sessions related to therapeutic recreation services.
  • Facilitated group activities such as bingo, arts and crafts, cooking classes.
  • Monitored safety and cleanliness during activities.
  • Assisted with transportation arrangements for offsite activities when required.
  • Modified existing recreational programs according to the needs of individuals or groups.
  • Participated in special events such as birthday celebrations, holiday parties.
  • Provided emotional support when necessary during recreational activities.
  • Maintained inventory of supplies related to recreational programming.
  • Ensured that all participants were aware of potential risks associated with certain activities.
  • Communicated regularly with family members about their loved ones' progress in recreational programming.
  • Provided emotional support to both clients and family members during difficult times.
  • Documented progress notes regarding participant's involvement in recreational programming.
  • Encouraged residents to participate in leisure activities according to their abilities.
  • Organized and implemented activities to meet the individual needs of each resident.
  • Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
  • Respected cultural diversity when interacting with individuals from different backgrounds.
  • Maintained records of all activity participation.
  • Assisted in the development of activity plans for residents on a weekly basis.
  • Updated facility schedule and related records.
  • Upheld positive quality of life standards for residents of all ability levels.
  • Used one-on-one meetings and small groups to engage residents in facility life.
  • Organized special trips for residents and accompanied groups throughout each excursion.
  • Coordinated musical guests, movies and other types of resident entertainment.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Conferred with management to discuss and resolve participant complaints.
  • Completed and maintained time and attendance forms and inventory lists.
  • Documented individual progress toward meeting treatment goals.

Medical Records Assistant

Floyd E. Tut Fann Veterans Home
Huntsville, Alabama
04.2002 - 09.2011
  • Assisted in the maintenance of a secure filing system for confidential patient information.
  • Retrieved and distributed patient medical records as requested by physicians or other healthcare personnel.
  • Complied with federal laws and regulations related to privacy practices including HIPAA guidelines.
  • Organized physical files, stored them appropriately, and disposed of outdated documents per HIPAA guidelines.
  • Answered phone inquiries from patients regarding their medical records.
  • Maintained patient medical records and charts in an organized manner.
  • Recorded and filed patient data and medical records.
  • Assisted with properly processing records requests.
  • Pulled patient charts for upcoming appointments.
  • Supported administration staff with records requests to support patient care.
  • Retrieved medical charts for healthcare staff for filing in medical records.

Fall Risk/Senior Compliance C.N.A

Floyd E. Tut Fann Veterans Home
Huntsville, Alabama
04.2002 - 09.2011
  • Reported changes in patient conditions to registered nurse or physician.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Documented patient care services by charting in designated areas.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • I attended all Fall Risk meetings.
  • Personally made sure all supplies was in place for plan of care.
  • Evaluated all shifts and at different hours, to make sure staff was following instructions and plan of care.

Director of Transportation

Floyd E. Tut Fann Veterans Home
Huntsville, Alabama
04.2002 - 09.2011
  • Implemented policies and procedures related to driver safety, route optimization, vehicle usage.
  • Ensured proper documentation of all cargo deliveries for accurate tracking purposes.
  • Developed and implemented cost-effective transportation solutions to reduce costs and improve efficiency.
  • Oversaw the scheduling of vehicles and drivers to ensure timely delivery of goods.
  • Organized training sessions for drivers on defensive driving techniques and safe loading practices.
  • Participated in industry events such as trade shows or conferences to stay abreast of changes in regulations or technology.
  • Performed regular inspections of vehicles to ensure compliance with safety regulations.
  • Provided guidance and advice to staff members regarding operational issues or concerns.
  • Conducted investigations into customer complaints or incidents involving company vehicles or personnel.
  • Developed strategies to increase customer satisfaction through enhanced communication protocols.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Scheduled all Dr. and personal appointments for residents

Alzheimer Specialist

Floyd E. Tut Fann Veterans Home
Huntsville, Alabama
04.2002 - 09.2011
  • Developed and implemented specialized procedures for resident service operations.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Provided technical support for staff and families in resolving complex issues.
  • Created training materials for new hires on the company's procedures and policies.
  • Maintained accurate records of resident interactions and feedback.
  • Participated in ongoing training and compliance activities.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Good at redirecting residents when they are angry and confused.
  • Understanding the unique needs of individuals with Alzheimer's disease and dementia, including their specific care requirements, communication styles, and behavioral challenges.
  • Specialized in Alzheimer's care through additional training and certification. I attend multiple conferences in Birmingham yearly.

Front Desk Receptionist

Floyd E. Tut Fann Veterans Home
Huntsville, Alabama
04.2002 - 09.2011
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Responded to customer inquiries via phone, email, and in person.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Signed for packages, recorded deliveries and distributed to personnel.

N.A / C.N.A

Donaldson Care Center
Fayetteville, TN
10.2001 - 04.2002
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Monitored food intake and output as directed by nursing staff.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Provided emotional support to family members during difficult times.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Documented patient care services by charting in designated areas.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Distributed drinking water and nourishment to residents.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Education

Activities

NCCAP
Huntsville, AL
09-2008

Nursing/ C.N.A.

State of Tennessee
Fayetteville, TN
02-2001

Lincoln County High School
Fayetteville, TN
01-2000

Skills

  • Customer service
  • Effective communication
  • Time management
  • Conflict resolution
  • Team collaboration
  • Technical troubleshooting
  • Security awareness
  • Organization skills

Custom

  • In 2012, I gave birth to twins, one of which was disabled. Emma was diagnosed with partial quadriplegia and CP; Ava, the other twin has ADHD/OD. I have helped with children in Emma's class, that had autism, by helping to redirect, by compromising and making students feel safe and in control. I also had to learn how to take care of Emma while she was at home, since I didn't have an in home care nurse. Learning how to understand and communicate when she was non verbal. Ive taught Teachers and medical staff how to approach her, and calming and distressing techniques.

Timeline

Receptionist

R.S Electric
01.2014 - 03.2025

Assistant Activities Director

Floyd E. Tut Fann Veterans Home
04.2011 - 09.2011

C.N.A

Floyd E. Tut Fann Veterans Home
04.2002 - 09.2011

Activities Assistant

Floyd E. Tut Fann Veterans Home
04.2002 - 09.2011

Medical Records Assistant

Floyd E. Tut Fann Veterans Home
04.2002 - 09.2011

Fall Risk/Senior Compliance C.N.A

Floyd E. Tut Fann Veterans Home
04.2002 - 09.2011

Director of Transportation

Floyd E. Tut Fann Veterans Home
04.2002 - 09.2011

Alzheimer Specialist

Floyd E. Tut Fann Veterans Home
04.2002 - 09.2011

Front Desk Receptionist

Floyd E. Tut Fann Veterans Home
04.2002 - 09.2011

N.A / C.N.A

Donaldson Care Center
10.2001 - 04.2002

Activities

NCCAP

Nursing/ C.N.A.

State of Tennessee

Lincoln County High School

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