Anna Maria Baker
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Quality Manufacturing Representative
Ted Anderson Consulting
10.2021 - Current
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Recommended improvement measures to production process to meet quality control standards.
- Used specialized tools to take precise measurements of various aspects of samples.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Analyzed issues and recommended corrective actions to improve final results.
- Performed visual inspections of finished products.
- Negotiated details of agreements, submitted orders to manufacturers and coordinated installation of products and equipment.
- Answered questions, resolved issues and supported clients from initial sales conversation through delivery of order.
Customer Care Representative/Lead Warehouse Associate
Amazon Fulfillment
04.2018 - 10.2021
- Marked and labeled containers with accurate shipping information to prevent delays.
- Assembled cartons, crates and containers to prepare for shipping.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Inspected outgoing shipments to maintain quality assurance standards.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Created shipping labels with complete details in warehouse management system.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Operated forklift and pallet jack to transport heavy loads.
- Trained new employees regarding warehouse procedures and standards.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Office Manager/Customer Care Representative
Bakers Heating & Air Conditioning
01.2014 - 02.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
Education
Certified Nursing Assistant - Nursing
Jefferson City Health & Rehabilitation
283 West Broadway Jefferson City Tennessee08.2005
Nursing Assistance
Pellissippi State Community College
Knoxville, TN09.1994
Skills
- Teamwork
- Attention to Detail
- Interpersonal and Verbal Communication
- Data Entry
- Safety Procedures
- Time Management
- Calm Under Pressure
- Documentation and Reporting
- Punctual and Reliable
- Issue Resolution
- Critical Thinking
- Data Processing
- Motivated Team Player
- Inventory Recordkeeping
- Problem-Solving
- Microsoft Office
- Team Management
- Customer Support
Timeline
Quality Manufacturing Representative
Ted Anderson Consulting
10.2021 - Current
Customer Care Representative/Lead Warehouse Associate
Amazon Fulfillment
04.2018 - 10.2021
Office Manager/Customer Care Representative
Bakers Heating & Air Conditioning
01.2014 - 02.2018
Certified Nursing Assistant - Nursing
Jefferson City Health & Rehabilitation
Nursing Assistance
Pellissippi State Community College