Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

MARIA BAKER

BALTIMORE,MD

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Krispy Kreme
03.2022 - 04.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Shift Manager

Royal Farms
01.2021 - 05.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Process Assistant

Amazon
05.2018 - 02.2022
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.

Education

G.E.D -

Community College of Beaver County
Beaver, PA
04.2009

Skills

  • Team leadership
  • Decision-making
  • Time management
  • Customer service
  • Staff training and development
  • Goal setting
  • Team building
  • Recruiting and interviewing

Timeline

Assistant Manager

Krispy Kreme
03.2022 - 04.2025

Shift Manager

Royal Farms
01.2021 - 05.2023

Process Assistant

Amazon
05.2018 - 02.2022

G.E.D -

Community College of Beaver County

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