MARIA BALLESTEROS
Surprise,AZ
Summary
Dedicated cleaning and customer service professional with 20 years of experience in dry cleaning and sanitation. Proven skills in problem-solving, team collaboration, and time management to maintain organized, hygienic environments. Committed to delivering reliable service and ensuring positive customer experiences, with a strong ability to support daily operations efficiently. Seeking flexible part-time opportunities with weekend and evening shifts.
Overview
2
2
Languages
22
22
years of professional experience
Work History
Yolis Squeaky Clean LLC
Manager
Surprise, AZ
10.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Sanitized and cleaned all restroom fixtures, including sinks, mirrors, toilets, and showers, to maintain hygiene standards.
- Vacuumed, swept, and mopped floors across various areas to maintain cleanliness and safety.
- Streamlined organization of office supplies to enhance accessibility
- Implemented effective cleaning routines to uphold hygiene standards
Paarkk Dry Cleaners
Manager Assistant
Surprise , Az
09.2019 - 10.2021
- Managed garment intake and tagging for dry cleaning shop operations.
- Inspected clothing for damage before cleaning and finishing.
- Inspected fabrics and stains to determine proper cleaning methods.
- Sorted garments by fabric type, stain level, and care label instructions.
- Sorted clothing by fabric type, color, and care requirements.
- Treated spots using cleaning solvents and spotting tools.
- Packaged finished garments and prepared customer pickup orders.
- Maintained cleaning area, equipment, and chemical supply organization.
- Trained new staff on handling procedures and shop workflow.
- Welcomed customers into the store., collected items, and recorded contact information.
- Neatly hung or folded items and bagged for customers.
- Printed customer bills and processed payments using cash register.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Provided customers with information about pricing, payment options and special offers available.
- Maintained customer service standards by greeting and assisting customers with their orders.
- Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
- Added cleaning solutions, disinfectant chemicals and spot removers to machines.
- Operated washing machines and dryers to clean clothes using standard methods.
- Separated white clothing from colors to prevent bleeding dye.
- Organized the work area to ensure a safe and efficient environment was maintained at all times.
- Operated dry-cleaning machines to clean, rinse and steam press garments.
- Ironed and pressed clothing using spray starch for crisp, clean and wrinkle-free items.
- Folded freshly pressed clothes neatly and packaged them according to customer requests.
- Monitored machines during operation to address issues quickly.
- Transported laundry in carts and sorted dirty items by load type.
- Resolved escalated customer complaints with calm communication and clear problem solving.
- Monitored service queues and adjusted staffing to maintain team coverage.
- Reviewed customer feedback and updated service procedures for consistent support.
- Collaborated with sales and operations teams to address account and order issues.
- Scheduled team shifts and supported daily workflow for customer service department.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Sunshine Dry Cleaners
Front Desk
Glendale , Az
03.2020 - 08.2021
- Welcomed customers at front desk to provide assistance and information. at front desk and processed dry cleaning drop-offs
- Addressed customer inquiries regarding services, pricing, and order status to enhance customer satisfaction
- Maintained customer service standards by greeting and assisting customers with their orders.
- Logged garment details and special instructions into front desk records
- Organized front desk workspace and ensured cleanliness to promote a welcoming environment for customers
- Sorted clothing by service type and pickup date
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Inspected garments for stains, damage, and missing items
- Tagged items accurately for cleaning and front desk tracking
- Maintained accurate records of incoming and outgoing garments to ensure efficient tracking and accountability. of incoming garments, outgoing deliveries, payments received and inventory levels.
- Printed customer bills and processed payments using cash register.
- Packaged cleaned garments and prepared customer pickup orders
- Neatly hung or folded items and bagged for customers.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Separated white clothing from colors to prevent bleeding dye.
- Folded freshly pressed clothes neatly and packaged them according to customer requests.
- Folded freshly pressed clothes neatly and packaged them according to customer requests.
Premier Dry Cleaners
Manager
Surprise, Arizona
09.2015 - 09.2019
- Managed customer service operations across phone, email, and chat support channels.
- Trained and coached service representatives on company policies and customer care standards.
- Resolved escalated customer complaints with calm communication and clear problem solving.
- Monitored service queues and adjusted staffing to maintain team coverage.
- Reviewed customer feedback and updated service procedures for consistent support.
- Collaborated with sales and operations teams to address account and order issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Led regular training sessions to enhance team skills and product knowledge. sessions for staff on new products, services, and customer service techniques.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Alante Dry Cleaners
Front Desk Position
Glendale , az
05.2004 - 10.2006
- Greeted customers at front desk and accepted garments for dry cleaning
- Inspected clothing for stains, damage, and special care instructions
- Tagged garments with order details and pickup information
- Entered customer orders into front desk tracking system
- Sorted incoming garments by fabric type and cleaning priority
- Communicated service questions and pickup times to customers
- Maintained clean front desk area and organized order files
- Packaged cleaned garments for customer return at front desk
- Printed customer bills and processed payments using cash register.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Provided customers with information about pricing, payment options and special offers available.
- Maintained customer service standards by greeting and assisting customers with their orders.
- Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
- Separated white clothing from colors to prevent bleeding dye.
- Assisted in stocking shelves with supplies and materials needed for dry cleaning services.
Education
GED -
Online
Phoenix Az09-2025
Skills
- Hygiene standards
- Sanitation procedures
- Disinfection protocols
- Restroom cleaning
- Floor maintenance
- Floor care
- Waste disposal
- Janitorial equipment
- Surface disinfection
- Supply organization
- Supply restocking
- Customer service
- Problem solving
- Time management
- Attention to detail
- Excellent communication
- Team collaboration
- Team building
- Organizational skills
- Critical thinking
- Microsoft office
- Friendly, positive attitude
- Organizational skills
Languages
English
Professional
Spanish
Professional
Timeline
Yolis Squeaky Clean LLC
Manager
10.2021 - Current
Sunshine Dry Cleaners
Front Desk
03.2020 - 08.2021
Paarkk Dry Cleaners
Manager Assistant
09.2019 - 10.2021
Premier Dry Cleaners
Manager
09.2015 - 09.2019
Alante Dry Cleaners
Front Desk Position
05.2004 - 10.2006
GED -
Online