Maria Baltazar
Delta,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Colorado Community Response Advocate
Delta Family Resource Center
01.2019 - 03.2020
- Reached out to individuals eligible for services to offer assistance.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Collaborated with families to assist in growth, development and education to increase potential.
- Identified available community resources and programs for families.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Documented data and completed accurate updates to case records.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Managed heavy caseload effectively through well-developed time management, organizational and task prioritization skills.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Recreational Clerk
Delta Recreation Center
01.2018 - 03.2020
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Reviewed order data to verify transactions and shipping dates.
- Received and routed business correspondence to correct departments and staff members.
- Managed multiple projects simultaneously using organizational and analytical skills.
Program Facilitator
Delta Family Resource Center
12.2017 - 03.2020
- Facilitated the programs Cooking Matters, Incredible years and Bootstraps.
- Provided ongoing direction and leadership for program operations.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
- Collaborated with Program Co-facilitator to identify areas in need of improvement and implement solutions.
- Planned and facilitated workshops in accordance with the curriculum, employing varied methods to maximize attendance.
- Advocated for program participants in [Type] program, outlining cases and needs to program executives.
- Provided leadership for [Number] program workers and [Number] attendees, guiding day-to-day activities and facilitating [Type] environment.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Organized and managed program development from conception through successful execution.
- Gathered and organized printed materials required for program participation.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Designed program implementation and maintenance plan.
- Entered data in ETO data system and handled database maintenance.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Prepared monthly reports on program requirements
Housing Navigator
Hilltop Family Resource Center
07.2023 - Current
- Provide case management plans with households that have lost housing, and/or, are most at-risk for entering the homeless system and provide those households with supportive services to obtain and/or stabilize their housing.
- Process rent/mortgage/deposit assistance applications.
- Enter, edit, and document service in HMIS data system.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Coordinated referrals and direct support for unhoused clients.
- Communicate with the community for program engagement and program outreach.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Conducted pre-screening activities to help determine eligibility for ESG and Rapid Rehousing Programs.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Reached out to individuals eligible for services to solicit applications and offer assistance.
- Worked with clients to improve life choices and maximize benefits of programs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Identified service gaps and located needed housing and work placement resources for individuals.
Incredible Years Facilitator
Delta Family Resource Center
01.2022 - Current
- Collaborated with Incredible years co-facilitator to identify areas in need of improvement and implement solutions.
- Delivered upbeat and interesting presentations to promote the program.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct parents.
- Planned and facilitated Parenting workshops in accordance with Incredible years curricula, employing varied methods to maximize attendance.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
Promoting Safe and Stable Families Navigator
Hilltop Family Resource Center
09.2022 - 07.2023
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Case Management upon enrollment, create a family working file with all necessary documentation
- Assist families in developing their individualized goal/plan involving the Protective Factors.
- Enter and maintain data as required by the program to salesforce data system.
- Collaborative with outer agencies to help families reach their goals.
- Collaborated with families to assist in growth, development and education to increase potential.
- Identified available community resources and programs.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Reached out to individuals eligible for services to solicit applications and offer assistance.
Records Administrator Assistant
Delta Police Department
03.2020 - 09.2022
- Updated records with new information.
- Assisted with typing, data entry and answering incoming calls as required.
- Followed confidentially regulations to maintain privacy.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Checked daily incoming paperwork and documents and made copies before filing.
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Parents as Teachers Advocate
Delta Family Resource Center
08.2017 - 01.2019
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Collaborated with families to assist in growth, development and education to increase potential.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed heavy caseloads effectively through well-developed time management, organizational and task prioritization skills.
- Led team of 2 PAT Family Advocates
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Interviewed individuals and families to assess needs and provide informational resources.
- Documented data and completed accurate updates to case records.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Onboarded staff and monitored program participants and guided each through entry-level stages.
- Coordinated referrals and direct support for clients.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Cross-trained and provided back up for programs.
Education
Associate of Arts - Business Administration And Management
Colorado Mesa University
Grand Junction, CO05.2025
High School Diploma -
Delta High School
Delta, CO05.2011
Skills
Fluent in Spanish and English
Motivational Interviewing
Critical Thinking
Public Speaking
Attention to Detail
Customer Service
Mentoring
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Coaching
Creativity
Multi-tasking
Interpersonal Communication
Active Listener
Motivator
Certification
- Certified Records Administrator, Delta Police Department - 2020
- Cooking Matters Facilitator Training- 2018
- Financial Health Institute Facilitator Training - 2018
- Incredible Years Facilitator Training - 2017
- Motivational Interviewing Training - 2017
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housing Navigator
Hilltop Family Resource Center
07.2023 - Current
Promoting Safe and Stable Families Navigator
Hilltop Family Resource Center
09.2022 - 07.2023
Incredible Years Facilitator
Delta Family Resource Center
01.2022 - Current
Records Administrator Assistant
Delta Police Department
03.2020 - 09.2022
Colorado Community Response Advocate
Delta Family Resource Center
01.2019 - 03.2020
Recreational Clerk
Delta Recreation Center
01.2018 - 03.2020
Program Facilitator
Delta Family Resource Center
12.2017 - 03.2020
Parents as Teachers Advocate
Delta Family Resource Center
08.2017 - 01.2019
Associate of Arts - Business Administration And Management
Colorado Mesa University
High School Diploma -
Delta High School
- Certified Records Administrator, Delta Police Department - 2020
- Cooking Matters Facilitator Training- 2018
- Financial Health Institute Facilitator Training - 2018
- Incredible Years Facilitator Training - 2017
- Motivational Interviewing Training - 2017
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