Maria Banks
Springfield,MA
Summary
Driven professional with a proven track record in customer engagement and problem-solving, honed at Kohls Department Store. Excelled in boosting customer satisfaction and streamlining inventory management, showcasing exceptional teamwork and cash handling abilities. Demonstrates a keen ability to enhance store operations and customer service, ensuring a positive shopping experience.
Overview
16
16
years of professional experience
Work History
Retail Sales Associate
Kohls Department Store
04.2014 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Utilized upselling techniques to promote additional products and increase sales.
Produce Clerk
Stop & Shop
02.2008 - 03.2013
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Education
No Degree - General Studies
College of Our Lady of The Elms
Chicopee, MA04.2010
No Degree - General Studies
Springfield Technical Community College
Springfield, MA09.2008
High School Diploma -
High School Of Commerce
Springfield, MA06.2007
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Store Opening and Closing
- Relationship Building
- Product Knowledge
- Professional Appearance
- Conflict Resolution
Timeline
Retail Sales Associate
Kohls Department Store
04.2014 - Current
Produce Clerk
Stop & Shop
02.2008 - 03.2013
No Degree - General Studies
College of Our Lady of The Elms
No Degree - General Studies
Springfield Technical Community College
High School Diploma -
High School Of Commerce