MARIA BANNING
Indio,CA
Summary
Energetic management professional enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through brand management and team development.
Overview
23
23
years of professional experience
Work History
Service and Engagement Team Lead
Target Corporation
03.2024 - Current
- Mentor 45 team members, fostering professional growth and skill development.
- Manage and motivate employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Open and close location while monitoring shift changes to uphold successful operations strategies and maximize business success.
- Hold employees accountable for their actions through written and verbal communication
Assistant Store Manager
Coyote Bookstore CSUSB
07.2021 - 03.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking resulting in 20% increase in sales year over year.
General Manager
Homewood Suites
06.2018 - 06.2020
- Created and maintained a new culture of change within the hotel which improved all measurable industry metrics.
- Monitored financial performance and set a $4.5 million budget while controlling expenses to provide financial stability and long-term organizational growth.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
General Manager
Hampton Inn and Suites
11.2012 - 11.2017
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Managed the Hotels financial processes, including procurement, accounts payable, and debt collections.
- Established a new table of organization which created and provided upward mobility opportunities in the department
- Improved overall guest satisfaction by 10% implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
Front Office Supervisor
The Lodge @ Turning Stone Resort and Casino
07.2009 - 08.2012
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Analyze and record personnel and operational data, while recording this information on a daily shift report
- Ensured strict compliance with all related hotel/food and beverage regulatory matters, reporting, key control, access control, and asset protection
- Directed and had over sight of the Nations registered members during their stays at the Lodge and ensured compliance with internal policies/procedures.
Front Office Manager
Trump Plaza
11.2005 - 10.2007
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Participated in the review and accountability of the Hotel Front Desks yearly budget, which included Profit and Loss reports
- Rewrote training manual for night auditor responsibilities, procedures and duties prior to leaving company.
Garden Center Supervisor
Surf City 5 & 10
04.2001 - 11.2005
- Maintained a clean and organized store appearance at all times to provide an inviting shopping experience for customers seeking high-quality plants and gardening supplies.
- Managed financial aspects of the garden center, including inventory, expense tracking, and revenue analysis.
- Helped customers achieve their gardening goals by providing knowledgeable advice on plant selection, care requirements, and design ideas tailored to individual preferences.
Education
Core program was in Psychology and Education -
William Paterson University
Wayne, NJDiploma received in College Preparations -
James Caldwell High School
Caldwell, NJSkills
- Operations Management
- Brand Management
- Guest Relations Management
- Property Management Systems
- Revenue Generation
- Vendor interaction
- Quality Assurance
- Staff Training and Development
- Teamwork and Leadership
- Cost control
- Expense Reports
- Computer Skills
Trainingandawards
- General Manager Training Certificate for Hampton by Hilton
- General Manager Training Certificate for Homewood Suites by Hilton
- Writing Performance Evaluations
- WOW: Secret Shopper Customer Service Awards (3)
Timeline
Service and Engagement Team Lead
Target Corporation
03.2024 - Current
Assistant Store Manager
Coyote Bookstore CSUSB
07.2021 - 03.2023
General Manager
Homewood Suites
06.2018 - 06.2020
General Manager
Hampton Inn and Suites
11.2012 - 11.2017
Front Office Supervisor
The Lodge @ Turning Stone Resort and Casino
07.2009 - 08.2012
Front Office Manager
Trump Plaza
11.2005 - 10.2007
Garden Center Supervisor
Surf City 5 & 10
04.2001 - 11.2005
Core program was in Psychology and Education -
William Paterson University
Diploma received in College Preparations -
James Caldwell High School