Maria Bannister
Columbia,MO
Overview
7
7
years of professional experience
Work History
Assistant Banking Center Manager
U.S. Bank, University Of Missouri On-Site Location
Columbia, MO
05.2014 - 02.2016
- Managed sales, customer service, operations, and scheduling for banking center
- Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Served as liaison between bank and University of Missouri Student Center Directors of Operation to ensure banking center met the needs of the University students, faculty, and staff
- Created presentations and taught monthly financial wellness seminars to students on various topics including budgeting, credit scores, borrowing money, and first-time home buying process
- Organized and executed events for student orientations at which our team accurately opened large quantities of accounts, sometimes in excess of one hundred accounts per day
- Conducted outbound marketing to grow the business
Teller Supervisor
Landmark Bank
Columbia, MO
01.2014 - 05.2014
- Managed a team of tellers at the banking center with the highest transaction volume
- Ensured team offered impeccable customer service including personalized notes and calls
- Promoted bank's products and services by consistently cross-selling to customers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Banking Center Manager
SunBank
Glendale, AZ
11.2008 - 01.2014
- Successfully managed personnel, sales, customer service and operational components
- Consistently exceeded team and individual monthly sales goals with integrity
- Coached diverse team to identify customer needs and cross-sell appropriately
- Easily adapted to policy and procedure changes on a regular basis
- Hired, coached, and motivated team to achieve goals with minimal operational errors
Education
High School Diploma - General Studies
North High School
Phoenix, AZ05.2007
Skills
- Bilingual- English and Spanish
- Team Leadership
- Attention to detail and organization
- Operational Excellence
- Customer Experience Management
- Sales and Marketing
Additional Information
2/2016-Present
I took a career break to be the primary care taker of my children. During this time, I continued to focus on maintaining and enhancing my skill set. I stayed up to date with new technology, financial and operational procedures and enrolled in various online courses to ensure that I remained up to date with my career goals. I also gained organization, multi-tasking and problem resolution skills that will make me a better professional.
Timeline
Assistant Banking Center Manager
U.S. Bank, University Of Missouri On-Site Location
05.2014 - 02.2016
Teller Supervisor
Landmark Bank
01.2014 - 05.2014
Banking Center Manager
SunBank
11.2008 - 01.2014
High School Diploma - General Studies
North High School