Summary
Overview
Work History
Education
Skills
Timeline
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Maria Baraciarte

Richmond,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

AGM, The Daily Kitchen & Bar, County
03.2022 - Current
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Handled cash accurately and prepared deposits.


Server and Trainer

The Daily Greengate
05.2016 - 03.2022
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Streamlined server training process for improved employee retention and quicker onboarding.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.

Game Advisor

GameStop
09.2017 - 12.2018
  • Enhanced player experience by providing timely and accurate game support through various communication channels.
  • Increased customer satisfaction by delivering clear, concise, and empathetic responses to inquiries and concerns.
  • Contributed to sales targets by promoting available products, services, and special offers during interactions with customers.
  • Maintained up-to-date knowledge of gaming industry trends, developments, and technologies to better serve the clients'' needs.

Server Lead

Sen Organic Small Plate
08.2016 - 01.2018
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.

Education

Glen Allen High School

Skills

  • Budget Controls
  • Employee Discipline
  • Meeting Planning
  • Staff Management
  • Team Leadership
  • Staff Development
  • Staff Training
  • Staff Supervision
  • Time Management

Timeline

Assistant General Manager

AGM, The Daily Kitchen & Bar, County
03.2022 - Current

Game Advisor

GameStop
09.2017 - 12.2018

Server Lead

Sen Organic Small Plate
08.2016 - 01.2018

Server and Trainer

The Daily Greengate
05.2016 - 03.2022

Glen Allen High School

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Maria Baraciarte