Maria Barcenas
Temple,TX
Summary
Talented professional successful at maintaining satisfied, loyal customers by providing exceptional support for any need. Good troubleshooter and problem-solver with analytical and organized approach. Bringing many years of related experience and team-oriented mentality.
Overview
1
1
year of professional experience
Work History
Customer Service Advisor
Todays car wash
Temple, TX
08.2023 - Current
- Identified customer needs and offered solutions to enhance the customer experience.
- Educated customers on product features and benefits to support sales efforts.
- Processed payments accurately according to company policies and procedures.
- Developed strategies for increasing customer satisfaction scores over time.
- Participated in regular training sessions to stay abreast of new products and services.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Temple Charter Academy
Temple, TX05-2023
Skills
- Customer service excellence
- Sales proficiency
- Payment Processing
- Quality Assurance
- Customer Relations
Timeline
Customer Service Advisor
Todays car wash
08.2023 - Current
High School Diploma -
Temple Charter Academy
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