Maria Barrera

Work History

Special Postal Clerk

United States Postal Service

San Antonio, TX

02.1995 - Current

The main point of contact for Registered mail
Account for all registered mail, secured registered mail, affirmed all regulated rules were followed and process reports
Obtained signatures for the release of registered and special delivery letters and packages to designated recipients.

Distribution Clerk

United States Postal Service

San Antonio, TX

01.2023 - 10.2023

Used the first-in, first-out storage scheme to tag and shelve mail packages
Was in charge of receiving incoming stock and delivering it to designated locations
Found and fixed errors with minimal supervision
Organized the tags and shelved the products
Kept track of how much time I spent on each assignment each day for productivity reporting
Ensured that products were delivered on time in order to provide exceptional customer service.

Post office box clerk / Customer Service Retail Clerk

United States Postal Service

San Antonio, TX

11.2009 - 10.2023

Entered customer interaction details into [Software] to track requests, document problems, and record solutions offered
Counted cash drawers and deposits, checked supplies, and completed any other required opening or closing tasks to ensure smooth team operations
Looked for sources of specialized products and services to meet the needs of my customers
Provided accurate and appropriate information to answer customer questions, troubleshoot research issues, and resolve complaints
Assisted many customers by approaching conversations with a positive attitude and knowledge everyday
Provided accurate and appropriate information to answer customer questions, troubleshoot [Type] and [Type] issues, and resolve complaints
Provided accurate and appropriate information to answer customer questions, troubleshoot and recearch to resolve complaints
Provided accurate and appropriate information to answer customer questions, troubleshoot [Type] and [Type] issues, and resolve complaints
Made a decision
Keep a positive relationship with both external and internal customers
Educated customers about promotions to increase sales
Was in charge of representing the Postal Service
Managed customer service clerks
Provide customers with accurate and timely information
Cross-trained customer service clerks
Kept customer account information current and accurate by preparing, completing, and processing forms and database changes
Helped customers with questions over the phone
Organized and processed payments, updating balances and totals for customers to reflect the funds received
Conduct training for junior and new employees as directed by the supervisor
Worked with customers to address, and resolve concerns about the mail
Provided primary customer support to internal and external customers in a fast-paced environment
Examined departmental documents to determine how they should be distributed and filed
Promoted the company's brand and unique offerings through personalized customer service
Start a conversation with customers to find out what they want
Consistently met performance benchmarks in all areas, including speed, accuracy, and volume, by resolving an average of percentage inquiries per week
Create pending order reports and sales reports on a daily basis
Met or exceeded revenue goals by promoting Postal products to customers during service
Provided exceptional customer service to differentiate and promote the company brand.

Distribution Clerk

United States Postal Service

San Antonio, TX

08.1997 - 10.2009

Used the first-in, first-out storage scheme to tag and shelve mail
Kept track of how much time I spent on each assignment each day for productivity reporting
Ensured that products were delivered on time in order to provide exceptional customer service.

Distribution Letter Clerk

United States Postal Service

Dallas, TX

02.1995 - 08.1997

Ensured that products were delivered on time in order to provide exceptional customer service
Used the first-in, first-out storage scheme to tag and shelve letter mail
Loaded letters onto processing equipment, removed non-processable letters, and ensured that the sorting feed was never interrupted.

Payroll Specialist

Skychefs

DFW Airport, Dallas, Texas

08.1989 - 02.1995

Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
Generated reports detailing hours worked by department, location, employee type as requested by management.
Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
Performed manual calculations for retroactive pay adjustments or special payments as required.
Responded promptly to inquiries from employees regarding their paychecks or deductions.
Researched discrepancies in payroll data and provided corrective action when needed.
Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
Reviewed timesheets for accuracy and completeness prior to processing payroll.
Solved complex problems related to payroll processing quickly and efficiently.
Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
Developed and implemented procedures to ensure accurate entry of payroll data into the system.

Full Charge Bookkeeper

Tom Mann Construction

San Antonio , Texas

08.1986 - 08.1989

Processed employee expense reports according to company policy.
Assisted with budgeting activities such as forecasts and variance analysis.
Tracked fixed assets purchases and disposals throughout the year.
Monitored customer accounts receivables on a regular basis.
Prepared quarterly financial statements for management review.
Prepared and processed payroll for up to 50 employees, including all related taxes, deductions, and benefits.
Managed the accounts payable process by coding invoices, preparing checks for payment, and recording payments.
Maintained financial records in compliance with Generally Accepted Accounting Principles.
Researched complex accounting issues as needed to ensure compliance with applicable laws and regulations.
Developed KPI metrics to measure performance against established goals.
Analyzed income statement variances from prior year results or budget expectations.
Completed sales tax returns accurately and timely each quarter.
Assisted in the preparation of annual audits with external auditors.
Developed and maintained internal controls to ensure accuracy of financial information.
Ensured accurate inventory tracking through periodic physical counts.
Reconciled intercompany transactions between multiple entities.

Summary

Overview

Work History

Special Postal Clerk

Distribution Clerk

Post office box clerk / Customer Service Retail Clerk

Distribution Clerk

Distribution Letter Clerk

Payroll Specialist

Full Charge Bookkeeper

Education

Diploma in Business Administration with a concentration of accounting -

High School -

Business Administration with Accounting -

Skills

Timeline

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