Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Bartrum

Hobbs,NM

Summary

I've been everything from a busser to a manager and can relate to every coworker's position because I pride myself on working from the bottom to the top. Working and making my way to the top gives me the experience i need to relate and guide my fellow coworkers to give them the guidance they need and help them succeed.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Popeyes® Louisana Kitchen
11.2023 - 01.2024
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.

Shift Leader

Quiznos Restaurant
03.2022 - 11.2022
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Implemented procedural updates as needed based on company policy changes or industry developments.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Custodial Busser

Habaneros Restaurant
01.2021 - 05.2022
  • Improved facility cleanliness by consistently maintaining high standards in custodial tasks.
  • Enhanced customer satisfaction by promptly addressing and resolving any concerns related to cleanliness and sanitation.
  • Managed time effectively, prioritizing daily tasks according to importance and urgency.
  • Ensured consistent sanitary conditions throughout the facility by performing routine cleaning duties diligently.
  • Consistently met deadlines for task completion, demonstrating reliability within the role.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Education

High School Diploma -

Hobbs High School
Hobbs, NM
05.2023

Skills

  • Business Administration
  • Expense Tracking
  • Workforce Management
  • Operations Management
  • Staff Development
  • Policy Implementation
  • Performance Management
  • Staff Management
  • Verbal and Written Communication
  • Time Management
  • Performance Evaluations
  • Team Leadership
  • Conflict Resolution
  • Organizational Skills
  • Customer Service
  • Decision-Making
  • Employee Coaching and Mentoring
  • Good Judgment

Certification

  • CM - Certified Manager Certification

Timeline

Manager

Popeyes® Louisana Kitchen
11.2023 - 01.2024

Shift Leader

Quiznos Restaurant
03.2022 - 11.2022

Custodial Busser

Habaneros Restaurant
01.2021 - 05.2022

High School Diploma -

Hobbs High School

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Maria Bartrum