MARIA BASILE
Santa Ana,CA
Summary
Highly-motivated human service professional with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Eager to contribute to team success through hard work, attention to detail, and utilizing client-centered practices.
Overview
6
6
years of professional experience
Work History
Housing Solutions Supervisor
Mercy House
11.2023 - Current
- Utilize harm reduction interventions and methodologies to provide client centered services
- Assist residents to build their strengths and recognize needs
- Facilitate relationship building between landlords/caretakers and clients
- Train and direct Case managers and assisting them with day-to-day questions
- Oversee quality control of Case files
- Conduct 90-day probation, midyear, and annual reviews
Housing Solutions Case Manager
Mercy House
06.2021 - 04.2022
- Utilized harm reduction interventions to provide client-centered services
- Conducted ongoing housing needs assessments and revised Client goals
- Kept accurate documentation of caseload
- Completed paperwork in a timely and accurate manner
- Advocated for clients to remain housed
- Collaborated with other professionals to assess client needs
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
General Manager
Acai Republic
06.2022 - 02.2023
- Managed and oversaw entire store operation
- Followed company's marketing strategy and developed new ideas to increase sales
- Provided weekly reports to Owners
- Hired staff
- Supervised and trained new employees
- Handled customer/employee questions and/or complaints
- Established a positive work environment
- Conducted team meetings.
Supervisor
Round Table Pizza
05.2018 - 05.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiently
- Provided excellent customer service
- Oversaw restaurant to ensure shift ran smoothly.
Case Manager Intern
Family Promise Of Orange County
01.2021 - 05.2021
- Conducted weekly case management
- Answered phone calls/phone interviews/conducted triages and assessments
- Connected Clients to resources
- Gathered statistics and tracked Client data.
Education
Bachelor of Arts in Sociology -
California University of Fullerton
Fullerton, CA05.2021
Skills
- Verbal and Written Communication
- Leadership skills
- Bilingual
- Conflict-resolution skills
- Dependable
- Organizational skills
Timeline
Housing Solutions Supervisor
Mercy House
11.2023 - Current
General Manager
Acai Republic
06.2022 - 02.2023
Housing Solutions Case Manager
Mercy House
06.2021 - 04.2022
Case Manager Intern
Family Promise Of Orange County
01.2021 - 05.2021
Supervisor
Round Table Pizza
05.2018 - 05.2022
Bachelor of Arts in Sociology -
California University of Fullerton
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