Maria Basilio
Omaha,NE
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
FBG Service Corporation
03.2018 - 11.2023
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
Quality Control Technician 1
D@W Fine Packing
09.2017 - 03.2018
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Monitored production output to verify quality standards ahead of dispatch.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Performed tests and inspections to conform to established standards.
- Recorded and organized test data for report generation and analysis.
- Performed routine maintenance and calibration on testing equipment.
- Developed and implemented procedures to meet product quality standards.
Education
GED -
Senn Metropolitan High School
Chicago, ILSkills
- Risk Management
- Quality Assurance
- Budget Administration
- Financial Administration
- Logistics Coordination
- Safety Oversight
- Customer Relations
- Staff Supervision
- Production
- Delegation
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
FBG Service Corporation
03.2018 - 11.2023
Quality Control Technician 1
D@W Fine Packing
09.2017 - 03.2018
GED -
Senn Metropolitan High School
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