Maria Batista
Summary
Experienced Patient Care Administrator with a strong background in direct patient care and healthcare management. Boasting over 10 years of combined expertise, adept at fostering staff development, implementing quality improvement measures, and maintaining effective interpersonal communications. Demonstrated proficiency in leading diverse clinical teams to provide exceptional patient care and spearhead initiatives aimed at enhancing patient and family satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Administrator
VITAS Healthcare
05.2020 - 01.2025
- Ensured quality improvement and regulatory compliance with Federal, State and local agencies resulting in zero deficiencies for last three consecutive years.
- Oversaw 20% or higher month over month overall growth of the program for the last three consecutive years.
- Oversaw employee adherence to policies, procedures and standards.
- Maintained overall clinical, fiscal and financial integrity of the program.
- Provided staff supervision, management and education.
- Implemented effective staff scheduling to ensure optimal coverage for patient needs while managing labor costs.
- Managed comprehensive treatment plans for complex patients with multiple comorbidities in collaboration with interdisciplinary teams.
- Improved overall patient satisfaction rates by providing compassionate, holistic nursing care that addressed physical, emotional and spiritual needs and managing service failures and recovery timely.
- Coordinated efforts between various departments within the organization to streamline processes related to patient care administration.
- Monitored performance metrics regularly, managed progress towards organizational goals, made adjustments as needed to maintain progress toward program objectives.
- Conducted routine audits of operational processes to identify areas for improvement and implemented necessary changes accordingly.
Team Manager, Home Care
VITAS Healthcare
12.2018 - 05.2020
- Increased Team patient census by 50% within 3 months and maintained growth month over month.
- Optimized resource allocation, ensuring right personnel were assigned to key tasks leading to consistent team growth.
- Reduced turnover rates by implementing comprehensive feedback and support systems for team members.
- Managed level of services provided to high acuity patients to assure appropriateness.
- Promoted positive customer service and resolved service failures promptly leading to improved patient outcomes.
- Collaborated with community partners to grow and strengthen relationships.
- Led multidisciplinary team meetings to align patient care, objectives and priorities.
Registered Nurse, Inpatient Unit
VITAS Healthcare
12.2016 - 12.2018
- Provided hospice and palliative care to patients with serious terminal illnesses
- Provided spiritual, emotional and bereavement support to patients and their families
- Developed, implement and coordinated care plans in conjunction with the interdisciplinary team of nurses, physicians, social workers and chaplains
- Administered medications using automated dispensing systems to ensure precise dosage and timing.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Provided support for patients' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
Registered Nurse, Float
St. Vincent's Medical Center
11.2014 - 12.2016
- Participated in emergent situations for patients in critical conditions
- Performed emergency response procedures, including CPR and airway management, to stabilize patients.
- Educated patients and families on health management and post-discharge care, improving adherence to treatment plans.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Registered Nurse, Inpatient Rehabilitation
Masonicare at Newtown
08.2013 - 02.2015
- Provided health promotion, counseling and education to patients and their families
- Managed patients recovering from medical or surgical procedures.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and other health care care professional and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Education
Bachelor of Science - Nursing
St. Vincent's College
Bridgeport, CTSkills
- Quality control and improvement
- Regulatory Compliance
- Resource Management
- Performance Improvement
- Infection Control
- Risk Management
- Operational efficiency and management
- Continuous improvement
- Strategic planning
- Patient advocacy
- Project management
- Training and mentoring
Certification
- RN License, Florida Board of Registered Nursing
Languages
Portuguese
Professional Working
Spanish
Limited Working
Timeline
Patient Care Administrator
VITAS Healthcare
05.2020 - 01.2025
Team Manager, Home Care
VITAS Healthcare
12.2018 - 05.2020
Registered Nurse, Inpatient Unit
VITAS Healthcare
12.2016 - 12.2018
Registered Nurse, Float
St. Vincent's Medical Center
11.2014 - 12.2016
Registered Nurse, Inpatient Rehabilitation
Masonicare at Newtown
08.2013 - 02.2015
Bachelor of Science - Nursing
St. Vincent's College
Similar Profiles
Yosvani Paz PereiroYosvani Paz Pereiro
CNA at VITAS HealthcareCNA at VITAS Healthcare
Simone BrownSimone Brown
Team Nurse Manager at VITAS HealthcareTeam Nurse Manager at VITAS Healthcare
Crystal FreemanCrystal Freeman
Registered Nurse at VITAS HealthcareRegistered Nurse at VITAS Healthcare
Lianet Gongora PortellesLianet Gongora Portelles
Patient Care Secretary at VITAS HealthcarePatient Care Secretary at VITAS Healthcare
KEVINA R. MORRISKEVINA R. MORRIS
Patient Care Administrator at Runnymede Healthcare CentrePatient Care Administrator at Runnymede Healthcare Centre