Maria Batista
Summary
Experienced nursing professional with a strong background in direct patient care and healthcare management. Boasting over 10 years of combined expertise, adept at fostering staff development, implementing quality improvement measures, and maintaining effective interpersonal communications. Demonstrated proficiency in leading diverse clinical teams to provide exceptional patient care and spearhead initiatives aimed at enhancing patient and family satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Administrator
VITAS Healthcare
05.2020 - 01.2025
- Oversaw employee adherence to policies, procedures and standards
- Ensured quality improvement and regulatory compliance with Federal, State and local agencies resulting in zero deficiencies for three consecutive years
- Maintained overall clinical, fiscal and financial integrity of the program
- Provided staff supervision, management and education
- Managed service failures and recovery timely improving patient and family satisfaction rates
- Implemented effective staff scheduling to ensure optimal coverage for patient needs while managing labor costs
- Managed comprehensive treatment plans for complex patients with multiple comorbidities in collaborated with interdisciplinary teams
- Improved overall patient satisfaction rates by providing compassionate, holistic nursing care that addressed physical, emotional and spiritual needs
Team Manager, Home Care
VITAS Healthcare
12.2018 - 05.2020
- Managed level of services provided to high acuity patients to assure appropriateness
- Managed team schedules, territory assignments and coordination of services
- Promoted positive customer service and resolved service failures promptly
- Collaborated with community partners to grow and strengthen relationships
- Led multidisciplinary team meetings to align patient care, objectives and priorities.
- Reduced turnover rates by implementing comprehensive feedback and support system for team members.
- Optimized resource allocation, ensuring right personnel were assigned to key tasks thereby consistently increasing the overall patient census month over month
Registered Nurse, Inpatient Unit
VITAS Healthcare
12.2016 - 12.2018
- Provided hospice and palliative care to patients with serious terminal illnesses
- Provided spiritual, emotional and bereavement support to patients and their families
- Developed, implement and coordinated care plans in conjunction with the interdisciplinary team of nurses, physicians, social workers and chaplains
- Administered medications using automated dispensing systems to ensure precise dosage and timing.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Provided support for patients' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
Registered Nurse, Float
St. Vincent's Medical Center
11.2014 - 12.2016
- Participated in emergent situations for patients in critical conditions
- Performed emergency response procedures, including CPR and airway management, to stabilize patients.
- Educated patients and families on health management and post-discharge care, improving adherence to treatment plans.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Registered Nurse, Inpatient Rehabilitation
Masonicare at Newtown
08.2013 - 02.2015
- Provided health promotion, counseling and education to patients and their families
- Managed patients recovering from medical or surgical procedures.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and other health care care professional and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Education
Bachelor of Science - Nursing
St. Vincent's College
Bridgeport, CTSkills
- Quality control and improvement
- Regulatory Compliance
- Resource Management
- Performance Improvement
- Infection Control
- Risk Management
- Operational efficiency and management
- Continuous improvement
- Strategic planning
- Patient advocacy
- Project management
- Training and mentoring
Certification
- RN License, Florida Board of Registered Nursing
Languages
Portuguese
Professional Working
Spanish
Limited Working
Timeline
Patient Care Administrator
VITAS Healthcare
05.2020 - 01.2025
Team Manager, Home Care
VITAS Healthcare
12.2018 - 05.2020
Registered Nurse, Inpatient Unit
VITAS Healthcare
12.2016 - 12.2018
Registered Nurse, Float
St. Vincent's Medical Center
11.2014 - 12.2016
Registered Nurse, Inpatient Rehabilitation
Masonicare at Newtown
08.2013 - 02.2015
- RN License, Florida Board of Registered Nursing
Bachelor of Science - Nursing
St. Vincent's College
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