Maria B. Cadena
Idyllwild,CA
Summary
Dynamic Employment Program Representative with a proven track record at the State of California, excelling in data analysis and project management. Recognized for cultivating employer relationships and delivering tailored services, enhancing veteran employment initiatives. Adept in financial management and team leadership, driving impactful outcomes in workforce alignment and customer support.
Overview
20
20
years of professional experience
Work History
Employment Program Representative (Hybrid)
State of California
Sacramento, USA
01.2024 - 01.2025
- Assisted employers in identifying and fulfilling staffing needs through strategic talent sourcing, job matching, and customized recruitment support.
- Collected, analyzed, and disseminated labor market intelligence to inform employers and job seekers, ensuring alignment between workforce supply and demand.
- Uncovered potential fraudulent claims and false statements, referring cases to the Investigation Division for further review and possible prosecution.
- Prioritized services for veterans and managed efforts with the Employer Advisory Council (EAC) to support veteran employment initiatives.
- Facilitated use of self-service employment tools and digital job-matching platforms for employers and candidates.
- Promoted EDD programs by providing high-quality customer service, job search workshops, and personalized career counseling to unemployed individuals through America's Job Center of California (AJCC).
- Conducted comprehensive eligibility interviews for Unemployment Insurance (UI) claims, gathering critical information from claimants, employers, and relevant third parties.
- Resolved complex eligibility issues and rendered decisions regarding claimant benefit status, providing clear communication to both claimants and employers.
- Coordinated with individuals in filing UI claims, explaining procedures and clarifying rights and responsibilities under the Unemployment Insurance Program.
- Delivered tailored employment services to specialized populations, including veterans, individuals with disabilities, minorities, and justice-involved individuals, in compliance with Federal and State regulations.
- Cultivated employer relationships through job development outreach and strategic marketing of agency services, including automated labor exchange systems, career center resources, and specialized workforce programs.
- Supported job seekers in achieving employment goals through direct service delivery or referrals to partner organizations and community resources.
Work Study Intern - Medical Administration
Temecula Veterans Center
Menifee, USA
01.2019 - 01.2022
- Offering frontline support to veterans by scheduling, tracking, and documenting medical appointments, ensuring seamless experience across multiple points of care.
- Collected and reviewed medical records to establish new patient accounts for disability claims and ongoing care, while utilizing specialized scheduling and tracking systems for efficient case management.
- Coordinated pre-appointment activities by contacting patients via phone and email, gathering essential file histories, and preparing documentation for counseling sessions.
- Verified accuracy and completeness of submitted forms, maintained detailed tracking logs, and generated case files for timely processing.
- Streamlined administrative workflows using advanced skills in spreadsheets and database management, while sustaining patient records and performing data entry using Microsoft Office Suite.
- Contributed to a culture of accountability and confidentiality by training new team members on information handling protocols and compliance standards.
- Offered high-quality customer service through front desk reception, appointment coordination, patient follow-ups, and thorough documentation of all inquiries and interactions.
- Provided sensitive documentation to the Director as part of Patient Assessment process, while adhering to HIPAA and DoD regulations and leveraging appropriate Release of Information (ROI) protocols.
Finance Secretary
Bell Mountain Middle School PTSA
Menifee, USA
01.2018 - 01.2019
- Managed financial transactions by transferring funds to council and district treasurers, maintaining accurate logs using receipt books and remittance forms.
- Planned and oversaw large-scale school events by collaborating with 10 to 15 vendors, staff, and volunteers.
- Recorded financial transactions in ledgers, documented receipt numbers, and checked payees and transaction amounts to sustain financial records.
- Secured over $15,000 in matching funds and donations through targeted fundraising efforts and community engagement.
- Executed successful semiannual and annual audits by maintaining organized and audit-ready documentation, consistently passing all program inspections.
- Recognized as Subject Matter Expert (SME) in financial reconciliation, while devising and preparing detailed monthly financial reports using Microsoft Excel.
- Steered 50 student travel logistics for field trips, including supervising transportation arrangements, processing payments, and ensuring all vendors complied with California safety and regulatory standards.
Medical & Operations Coordinator | Diesel Mechanic
United States Navy
01.2005 - 01.2017
- Provided expert guidance on recruitment and placement across various professional, administrative, technical, and clerical roles.
- Maintained comprehensive personnel logs, rosters, and status boards using advanced presentation software, while authoring and delivering weekly medical status briefs to senior leadership.
- Directed Defense Travel System (DTS) accounts for organization and approved employee travel requests in compliance with Department of Defense regulations.
- Led training and progression database to track certifications and ensure compliance with deadlines for all service members within the unit.
- Earned 'Commendable' rating in all fiscal year compliance audits, demonstrating exceptional adherence to regulations.
- Achieved less than 1% deficiency rate through timely and precise daily reporting to higher headquarters by submitting accurate personnel accounting and strength reports for over 180 personnel.
- Conducted thorough inspections of personnel reports for completeness and accuracy across six companies, resulting in perfect 100% passing grade during fiscal year inspection.
- Assumed multiple leadership roles in Active and Naval Reserves, overseeing and assigning daily tasks and projects to ensure timely completion of administrative and medical processing for personnel.
- Formulated and delivered daily reports, including capacity reports, expired orders, statistics tracking, and personnel accountability for 45, while briefing senior leadership on medical compliance, vaccinations, and dental procedures.
Education
Master of Business Administration -
Grand Canyon University
AZ12.2020
Bachelor of Science - Health Administration
University of Phoenix
AZ12.2017
Some College (No Degree) - Microsoft Word
California Technical Academy
Temecula, CASkills
- Healthcare Administration
- Data Analysis & Reporting
- Project Management
- HIPAA Compliance
- Patient Care Coordination
- Event planning and scheduling
- Financial Management
- Team Leadership & Training
- Medical Records Management
- Customer Service & Support
- Travel & Logistics Coordination
Languages
Spanish
Professional
Timeline
Employment Program Representative (Hybrid)
State of California
01.2024 - 01.2025
Work Study Intern - Medical Administration
Temecula Veterans Center
01.2019 - 01.2022
Finance Secretary
Bell Mountain Middle School PTSA
01.2018 - 01.2019
Medical & Operations Coordinator | Diesel Mechanic
United States Navy
01.2005 - 01.2017
Master of Business Administration -
Grand Canyon University
Bachelor of Science - Health Administration
University of Phoenix
Some College (No Degree) - Microsoft Word
California Technical Academy