Maria Beltran Peñuelas
Summary
Organized, goal-oriented, team player seeking a position in an established medical office supporting physicians, nurses, and other medical staff to facilitate patient care. Known for dedication to providing premium patient care. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Delivery Driver
Doordash
01.2019 - Current
- Delivered orders while complying with the company's customer service and food hygiene policies
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Verified orders prior to completing deliveries to avoid customer complaints.
Lead Cashier
Tendergreens
01.2019 - 02.2023
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Alleviated customer service needs with policy-appropriate solutions.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
Medical Assistant Extern
Jiva Health Previously Weightloss Endocrinology
11.2018 - 12.2018
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical chart reviews to confirm accuracy and completeness.
- Communicated with patients and families to answer questions and provide reassurance.
- Maintained clean and safe clinic environment to prevent injuries.
- Assisted in the early detection of health issues through routine screenings, such as blood pressure checks and glucose tests.
- Enhanced teamwork among staff members through proactive communication about potential issues or concerns impacting patient care delivery or workflow optimization efforts.
- Supported diagnostic procedures with accurate specimen collection, labeling, and documentation.
- Participated in ongoing professional development activities to stay current with industry best practices and maintain the highest quality of care for patients.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Reduced wait times by promptly preparing examination rooms for incoming patients.
- Welcomed patients and inquired about wellbeing since last treatment.
- Maintained strict compliance with HIPAA regulations, safeguarding sensitive patient information at all times.
Para-Educator III
Fairfield Suisun School District
11.2016 - 11.2018
- Assist Teachers and students in everyday lessons and activities
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
- Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Strengthened communication between school staff, parents, and students by serving as a liaison for information sharing.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborated with teachers to help with classroom and workload management.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Coordinated with outside agencies such as speech therapists or occupational therapists when necessary to ensure comprehensive support for each student''s unique needs.
- Encouraged student independence by teaching self-advocacy skills and fostering personal responsibility for learning outcomes.
- Ensured accurate documentation of all services provided to students in compliance with district policies, state regulations, and federal mandates.
- Fostered positive relationships with students, families, and colleagues by exhibiting a caring demeanor and maintaining open lines of communication.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Helped teachers manage bus loading and unloading.
Guest Service Agent
Doubletree By Hilton
09.2015 - 05.2018
- Keep records of room availability and guests' accounts, manually or using computers.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Greeted guests upon arrival and offered assistance.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Maintained consistent positive customer feedback.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Basic Life Support And First Aid -
American Heart Association
03.2024
Associate of Arts - Psychology
Diablo Valley College
Pleasant Hill, CA05.2022
Associate of Science - Allied Health
Diablo Valley College
Pleasant Hill, CA05.2022
Certified Clinical Medical Assistant - Medical Assisting
CalRegional
Fairfield, CA04.2018
Professional Assault Crisis Training (ProACT certified) -
Pro-ACT
08.2017
(NCLB) No Child Left Behind Paraeducator Certificate - Special Education
Solano County Office of Education
Fairfield, CA09.2016
High School Diploma -
Vintage High School
Napa, CA06.2014
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Clinical Documentation
- Direct Patient Care
- Vital Sign Monitoring
- Reliable team player
- Phlebotomy Techniques
- Simple dressings
- Inventory and supply management
- Adaptable
- Fluent in Spanish
- Anatomy and Physiology Knowledge
Certification
- CCMA - Certified Clinical Medical Assistant
- Certified Basic Life Support and First Aid, American Heart Association - 03/2024-03/2026
Languages
Spanish
Native or Bilingual
References
References available upon request
Timeline
Food Delivery Driver
Doordash
01.2019 - Current
Lead Cashier
Tendergreens
01.2019 - 02.2023
Medical Assistant Extern
Jiva Health Previously Weightloss Endocrinology
11.2018 - 12.2018
Para-Educator III
Fairfield Suisun School District
11.2016 - 11.2018
Guest Service Agent
Doubletree By Hilton
09.2015 - 05.2018
Basic Life Support And First Aid -
American Heart Association
Associate of Arts - Psychology
Diablo Valley College
Associate of Science - Allied Health
Diablo Valley College
Certified Clinical Medical Assistant - Medical Assisting
CalRegional
Professional Assault Crisis Training (ProACT certified) -
Pro-ACT
(NCLB) No Child Left Behind Paraeducator Certificate - Special Education
Solano County Office of Education
High School Diploma -
Vintage High School