Hi, I’m
Maria Bermudez
10425 NW 61st Lane,Florida
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. With more than 12 years developing customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. Dedicated and focused Project Management Specialist with over 6 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
19
years of professional experience
Work History
BantransferMiami, FL
Implementation Specialist/Sales Support Specialist
08.2021 - Current
Job overview
- Managed creation, configuration, and troubleshooting of card programs for clients.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring to client needs.
- Created client rapport to grow profitability.
- Resolved calls daily by solving problems and providing customer care to new program owners.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
- Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
- Reviewed project scope ahead of card program design to understand customer expectations and important details.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Reviewed and updated new client onboarding workflows to drive improvements.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Scheduled or conducted meetings with client prospects to guide them on the onboarding process.
- Compiled information from departments on operations, reducing time and complexity through proper planning.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Identified, addressed and either resolved or escalated project issues.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
Centauro ComunicationsMiami, Florida
Senior Accountant Analyst / Project Manager
11.2011 - 08.2021
Job overview
- Managed accounting department staff members and workload.
- Managed and prepared journal entries and reconciliations to support monthly general ledger closing activities.
- Managed financial operations, month-end reporting, financial schedules and reconciliations.
- Created project plans with established timelines, assigned to appropriate studio teams and managed workflow throughout the dubbing process.
- Determined project needs and led resource management.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Conducted weekly meetings calls with studios and project team to review project progress and plan for the upcoming week.
- Liaison to clients and company on full project life cycle through all implementation of the dubbing project.
PRODU. Miami, Florida
Account Executive, Data and Research
06.2011 - 05.2016
Job overview
- Responsible for assisting to Sales Department on a daily basis and VIP customer service to drive growth and development.
- Implemented strategic development for our digital directory, evolving from printed to digital version.
- Gathered company and contact information to compile data from current and potential customers for our printed and digital products.
- Cultivated strong professional relationships with key clients to drive long-term customer engagement including the trafficking of material by growing data between client and the segment department, to enhance (News Letter & Who’s Who products.
- Acting as a main liaison between the editorial department and the PR and Communications executive to handle some issues related to client’s requirements.
- Sales, Social Media and logistic support to Miami Marketing events (Festival of Media, Hispanicize, FIAP, Web congress, and AHAA) in order to promote PRODU services and subscription plans, increasing the number of subscriptions to our services in a nearly 10% year to date.
Multiplicas Casa de BolsaCaracas, Venezuela
Sales Representative, Investments and Private Bank
07.2005 - 07.2010
Job overview
- Improved overall sales for period 2009 - 2010, 10% year over year growth.
- Adhered to company initiatives and achieved established goals.
- Developed key customer relationships to increase sales.
- Managed top accounts of the company that represents over 40% of the total of sales department portfolio.
- Managed client accounts – kept close contact with clients, opened and transferred investment accounts, processed new account paperwork, and serviced existing accounts.
- Supported Customer into Banesco Private Banking and SFA Bank N.V, providing financial products internationally and domestically through Pershing LLC among which are: bonds, stocks, mutual funds, CD’s structured products and also banking products (Checking Account, Saving Account and Credit/Debit products).
- Generate and prepare client’s investment portfolios, investment reports, monitor clients accounts and investment performance.
- Prepare materials for advisor’s meetings, extensive follow up with prospective and existing clients.
Education
Universidad Metropolitana, CCS, VEVenezuela
MBA from Finance
07.2011
Universidad Metropolitana, CCS, VEVenezuela
Bachelor of Science from Business Administration
07.2000
Skills
- Customer Needs Assessment
- Customer Relationship Management
- Complaint Resolution
- Full-Cycle Sales Process
- Account Servicing
- Processing Payments
- Project Planning
- Direct Sales
- Order Processing
- De-Escalation Techniques
- Call Documentation
- Regulatory Compliance
- Account Updating
- Credit Card Payment Processing
- Customer Account Management
- POS Systems and Ordering Platforms
- Policies and Procedures Adherence
- Report Generation
- Report Creation
- Customer Service Excellence
- Teamwork and Collaboration
- Customer Data Confidentiality
- Relationship Building
- Calm and Professional Under Pressure
- Work Prioritization
- Remote Office Availability
- Transaction Processing
- Cross-Functional Collaboration
- Customer Relationship Management (CRM)
- Data Management
- Sales Expertise
- Administrative and Office Support
- Microsoft Office
- Business Development Understanding
- System Implementation
- Project Management Abilities
- Understanding Customer Needs
- Customer Relations
- Computer Skills
- Team Building
- Google Drive
- Organization
- Attention to Detail
- Dependable and Responsible
- Task Prioritization
- Self-Directed
- Analytical
- Project Plan Understanding
- Project Management
- Issue Resolution
- Implementation Management
- Client Management
- Customer Service
- Organizational Skills
- Highly Professional
- Microsoft Windows and Office
- Support Services
- Problem-Solving
- Analytical and Methodical
- Issue and Resolution Tracking
- Implementation support
- Processes implementation
- End user support
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Implementation Specialist/Sales Support Specialist
Bantransfer
08.2021 - Current
Senior Accountant Analyst / Project Manager
Centauro Comunications
11.2011 - 08.2021
Account Executive, Data and Research
PRODU.
06.2011 - 05.2016
Sales Representative, Investments and Private Bank
Multiplicas Casa de Bolsa
07.2005 - 07.2010
Universidad Metropolitana, CCS, VE
MBA from Finance
Universidad Metropolitana, CCS, VE
Bachelor of Science from Business Administration
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