Maria Bernal

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.

-Delivery package to customers door on a timely manner

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Optimized inventory control procedures to minimize stockouts and excess inventory levels.
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.

• Put away received merchandise in designated location.
• Cleaned and organized sales and stock areas.
• Greeted and used service model to meet customers' needs.
• Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
• Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
• Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
• Performed section resets to match new planograms.

• Swept hard surface floors using broom or push broom dust mop.
• Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
• Dusted surfaces, ledges, fixtures and furniture.
• Sanitized break area kitchen counters, tables and sinks.
• Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
• Kept building spaces premises clean inside and outside.
• Hand-cleaned telephones, door knobs and remote controls.
• Damp-mopped hard floors to clean and remove residue or spillage.
• Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
• Ensured a welcoming environment for guests by keeping entranceways clear of debris, snow removal where applicable, or washing windows as needed.
• Emptied trash cans and recycling bins to keep building clean and free of germs.

• Cleaned and organized sales and stock areas.
• Put away received merchandise in designated location.
• Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
• Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
• Collaborated with event organizers to create engaging promotional materials and strategies.
• Organized and stocked merchandise to keep necessary levels for sales demand.