Maria Bernal
Summary
Dynamic professional with a proven track record at Dayrise Residential, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and decision-making. Skilled in money handling and fostering team motivation, driving operational success and continuous improvement in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dayrise Residential
11.2015 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Customer Service Representative
Walmart
01.2013 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Lewisville High Scool
Lewisville, TX05-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Goal setting
Languages
English
Spanish
Timeline
Assistant Manager
Dayrise Residential
11.2015 - 06.2018
Customer Service Representative
Walmart
01.2013 - 09.2015
Lewisville High Scool
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