Maria Berrio
Bogota,NJ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Agent
Auto Outlet Of Irvington
08.2021 - 11.2023
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Contributed to event marketing, sales and brand promotion.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Negotiated prices, terms of sales and service agreements.
- Assisted call-in customers with questions.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Representative
Superfresh Food Markets
09.2019 - 07.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Civil Engineering
Universidad Tecnologica De Bolivar
Cartagena, ColombiaBachelor of Arts - Business
Fairleigh Dickinson University
Teaneck, NJ05.2026
Skills
- Customer Needs Assessment
- Customer Relationship Building
- Sales consultation
- Customer Service
- Cash Handling
- Relationship Building
- Paperwork Processing
- CRM proficiency
- CRM Software Usage
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Agent
Auto Outlet Of Irvington
08.2021 - 11.2023
Customer Service Representative
Superfresh Food Markets
09.2019 - 07.2021
Bachelor of Science - Civil Engineering
Universidad Tecnologica De Bolivar
Bachelor of Arts - Business
Fairleigh Dickinson University
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