Maria Beydoun
Mesa,AZ
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Mesa Public Schools
Poston Junior High School
Mesa AZ
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working in a Self Contained Special Education Class.
Lead Titles Associate
Purple Wave Auction
Manhattan, KS
12.2021 - 05.2023
- Answering phones to help customers and resolve basic concerns.
- Responsible for post-auction activities regarding the sale of titled assets from 15 states
- Handling event buyer communication, verification of invoice payment, and assignment procedures
- Working internally with the titles department manager, sales staff, and customer service associates
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Helped customers locate items within the store using the inventory system.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Handled incoming calls from customers regarding orders or other inquiries.
- Researched information related to merchandise availability or pricing.
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Maintained knowledge of sales and promotions, return policies and security practices.
Lab Technician
Deibel Laboratories
Manhattan, KS
11.2021 - 12.2022
- Collected, labeled and stored lab samples according to laboratory specifications.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Received stock from global production facilities, prioritizing for processing into storage systems.
- Used pipettes and liquid handling equipment to process into finished goods.
911 Emergency Dispatcher
Parastar
Farmington Hills, MI
02.2015 - 02.2016
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Responded to emergency calls routed by automatic distribution system.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Asked probing questions to get to root of caller's issues.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Responded professionally to telephone calls.
Housekeeping Attendant
Maid Green
Novi, MI
07.2013 - 01.2014
- Removed trash from rooms and replaced liners to wastebaskets.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Interacted pleasantly with clients and guests when performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Replenished guest supplies and amenities.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Education
High School Diploma -
St Frances Cabrini
Allen Park05.2009
Skills
- CPR Certified
- First Aid Certified
- ASPEN Certified
- Trained in Billing
- MS Office
- Work Planning and Prioritization
- Attention to Detail
- Relationship Building
- Verbal and Written Communication
- Data Entry
- Creative Problem Solving
- Client Engagement
- Record and File Management
- Customer Service
- Calendar Management
- Time Management
- Computer Skills
- Oral Communication
- Issue Resolution
- Customer Interaction
- Professional and Mature
- Excel Spreadsheets
- Flexible Schedule
- Courteous and Professional
- Complex Problem-Solving
- Customer Engagement
- Service Assistance
- Customer Relationship Management (CRM)
- New Hire Training
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Verbal communication
Timeline
Mesa Public Schools
Poston Junior High School
11.2024 - Current
Lead Titles Associate
Purple Wave Auction
12.2021 - 05.2023
Lab Technician
Deibel Laboratories
11.2021 - 12.2022
911 Emergency Dispatcher
Parastar
02.2015 - 02.2016
Housekeeping Attendant
Maid Green
07.2013 - 01.2014
High School Diploma -
St Frances Cabrini