Maria Bird
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Accomplished leader with 18 years' track record of excelling in my role. Reliable to lead, coach and inspire team members to excel in roles. Excellent understanding of consumer and retail banking operations.
Overview
30
30
years of professional experience
Work History
Branch Senior Teller
Logix Federal Credit Union
12.2005 - Current
- Handled various accounting transactions.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Counted, verified and handled bank deposits and armored car transactions as the vault custodian.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Maintained friendly and professional customer interactions and Wowed our members in the process.
- Coached and trained several of new bank tellers.
- Mentored newly hired team members on appropriate responses to our member questions and concerns.
- Collaborated with management to develop strategies for improving overall branch performance.
Branch Teller
Downey Savings & Loan
08.2004 - 07.2005
- Developed strong rapport with customers, establishing trust and enhancing their banking experience.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Contributed to cross-selling efforts, promoting bank products and services to meet client needs.
Career Specialist
ACS Services / Lockheed Martin IMS
09.2000 - 08.2004
- Enhanced client career development by providing personalized coaching and guidance.
- Exceeded performance metrics by consistently meeting and surpassing assigned caseload requirements while maintaining high-quality care standards.
- Monitored program performance and outcomes for successful outcome.
- Conducted thorough assessments of client strengths and needs in order to provide tailored recommendations for individualized treatment plans.
- Reviewed agency policies regularly so as to stay updated regarding changes affecting eligibility criteria, service offerings, or client rights.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Branch Teller
Bank Of America
04.1994 - 11.1999
- Processed customer transactions promptly, minimizing wait times.
- Managed multiple responsibilities simultaneously, maintaining accuracy and efficiency during high-pressure situations.
- Referred customers to other banking departments for specialized services.
- Assisted customers with account inquiries, resulting in a better understanding of their financial needs.
- Assisted manager with opening and closing of the branch.
Education
High School Diploma -
Dominguez High School
Compton, CASkills
- Exceptional customer service
- Critical thinking abilities
- Cash Drawer Balancing
- Continuous Learning Commitment
- Operational Efficiency
- Goal-oriented mindset
- Decision-Making
- Transaction Overrides
- Empathy and patience
- Team Collaboration and Leadership
Languages
Spanish
Native or Bilingual
Timeline
Branch Senior Teller
Logix Federal Credit Union
12.2005 - Current
Branch Teller
Downey Savings & Loan
08.2004 - 07.2005
Career Specialist
ACS Services / Lockheed Martin IMS
09.2000 - 08.2004
Branch Teller
Bank Of America
04.1994 - 11.1999
High School Diploma -
Dominguez High School
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