Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Maria Bishop

Crystal River,FL

Overview

22
22
years of professional experience

Work History

In-Bound Sales

Public Storage
Glendale, CA
12.2022 - 03.2024
  • Greeted customers and provided customer service support.
  • Provided product information to customers and answered questions related to products.
  • Assisted customers with placing orders online or over the phone.
  • Researched required information using available resources.
  • Utilized computer technology to handle high call volumes efficiently.
  • Identified opportunities for upselling additional products or services to customers.
  • Analyzed customer needs and recommended appropriate actions.
  • Processed payments accurately according to established procedures.
  • Adhered to all applicable laws, regulations, policies and guidelines when interacting with customers.
  • Participated in team meetings to discuss best practices for providing excellent customer service.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Processed payments received from clients promptly according to established procedures.
  • Educated customers on the importance of maintaining adequate insurance coverage.

Lead Manager

Neighborhoood Storage Center
Ocala, FL
11.2017 - 12.2022
  • Responsible for managing store operations, including customer service and sales staff.
  • Supervised daily operations of the store, ensuring that all areas are functioning properly and efficiently.
  • Developed strategies to increase customer engagement and satisfaction levels.
  • Provided training and coaching to new employees regarding company policies and procedures.
  • Monitored inventory levels and conducted regular stock counts to ensure accuracy of records.
  • Analyzed monthly financial statements to identify potential cost savings opportunities.
  • Organized weekly meetings with staff members to discuss performance goals and objectives.
  • Managed customer complaints by providing prompt resolution solutions.
  • Assisted customers with inquiries about products or services offered in the store.
  • Ensured compliance with all applicable laws, regulations, and company policies and procedures.
  • Created reports detailing sales figures, inventory levels, customer feedback data.
  • Scheduled shifts for staff members according to business needs while adhering to labor laws.
  • Performed cash handling duties such as balancing registers at end of shift or processing refunds and exchanges.
  • Conducted regular audits of merchandise displays to ensure they were neat and organized.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Volunteer Firefighter

Alvord Volunteer Fire Department
Alvord, TX
01.2002 - 06.2005
  • Developed and implemented training programs for firefighters;.
  • Supervised the maintenance of firefighting apparatus, equipment and supplies;.
  • Conducted daily inspections to ensure compliance with safety regulations;.

EMT-Basic

MedStar Mobile Healthcare
Fort Worth, TX
05.2003 - 03.2005
  • Provided emergency medical care to patients in pre-hospital settings.
  • Assisted with patient assessments, such as measuring vital signs and assessing conditions.
  • Performed CPR, splinting of fractures, wound treatment and other life saving measures.
  • Managed airway maintenance, oxygen delivery and suctioning procedures.
  • Administered medications per physician instructions or protocol guidelines.
  • Maintained accurate records of patient care treatments and transport information.
  • Communicated effectively with hospital staff upon arrival at the destination facility.
  • Coordinated with other EMTs on scene to ensure safe and efficient patient transport.
  • Monitored patient condition during transit and provided appropriate medical attention as needed.
  • Operated ambulances safely under emergency conditions while following all traffic laws.
  • Responded quickly to 911 calls for medical assistance within designated service area.
  • Collaborated with fire department personnel for search and rescue operations.
  • Conducted regular ambulance checks to ensure proper functioning of equipment.
  • Loaded strhers onto ambulances according to safety protocols and secured them properly before transport.
  • Participated in continuing education programs to stay current on best practices in EMS care.
  • Adhered strictly to HIPAA regulations when handling confidential patient information.
  • Utilized specialized equipment such as defibrillators, monitors, IV pumps., correctly.
  • Assisted paramedics in more advanced procedures such as intubation or administering medication intravenously.
  • Took vital signs and blood pressure to observe patient's condition and prepare appropriate resources and medical procedures.
  • Documented patient information, condition and treatment while protecting confidentiality and patient rights.
  • Reported abnormal changes in patient's physical, mental and emotional conditions to nursing staff for re-evaluation.
  • Decontaminated ambulance's interior after exposure to contagious disease to prevent transmission.
  • Replaced linens and blankets and restocked supplies in ambulance to prepare team for next service.
  • Assessed emergency situations and prioritized medical care for patients.
  • Complied with regulations in handling deceased by notifying authorities and arranging protection of property and evidence.
  • Remained level-headed and proactive during emergency situations.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
  • Trained new hires by offering insight into job duties and assessing shift performance.
  • Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.

Education

Certified Phlebotomist - Phlebotomy

Phlebotomy Career Training
Online
11-2024

Skills

  • Data Review
  • Cold-Calling
  • Quality Assurance Standards
  • Sales Training
  • Pediatric Care
  • Airway Management
  • Cardiopulmonary Resuscitation
  • Medical Emergencies
  • Seizure Management
  • Medical Recordkeeping
  • Direct Patient Care
  • Patient Triage
  • Safe Driving
  • Patient Transport

Affiliations

  • I love to fish
  • being outdoors
  • spending time with my family

Accomplishments

  • I received Fire Fighter of the year in 2005 for not only going to school at the same time as holding down a full time job,and answered/responded to the most calls within the dept. I have also maintained to have been the only female on that dept to have ever received this award within the dept.
  • Went from a co-manager to a lead manager within a year and was given my own store to run with a total of 7 properties to maintain and oversee.

References

References available upon request.

Timeline

In-Bound Sales

Public Storage
12.2022 - 03.2024

Lead Manager

Neighborhoood Storage Center
11.2017 - 12.2022

EMT-Basic

MedStar Mobile Healthcare
05.2003 - 03.2005

Volunteer Firefighter

Alvord Volunteer Fire Department
01.2002 - 06.2005

Certified Phlebotomist - Phlebotomy

Phlebotomy Career Training

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Maria Bishop