Summary
Overview
Work History
Skills
Languages
References
Timeline
Generic

Maria Blandon

Las Vegas

Summary

Dedicated housekeeping professional with a strong focus on guest satisfaction, effective communication, and developing standard operating procedures. Proven ability to resolve complaints, enhance service quality, operational efficiency and contribute to a positive guest experience.

Overview

19
19
years of professional experience

Work History

Housekeeping

Stratosphere Casino and Hotel
LAS VEGAS
06.2006 - Current
  • Resolved guests' complaints regarding housekeeping services in a professional manner.
  • Responded promptly and professionally to guest inquiries regarding housekeeping services.
  • Assisted guests with requests related to housekeeping services.
  • Performed general housekeeping duties such as sweeping, mopping floors, dusting shelves.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Developed and implemented hotel standard operating procedures for the housekeeping department.

Skills

  • Guest services
  • Standard operating procedures
  • Room inspections
  • Effective communication
  • Attention to detail
  • Time management
  • Problem solving
  • Conflict resolution

Languages

Spanish
Professional

References

References available upon request.

Timeline

Housekeeping

Stratosphere Casino and Hotel
06.2006 - Current

Similar Profiles

CREATE PROFILE
Maria Blandon