Overview
Work History
Education
Accomplishments
Timeline
Generic

Maria Bohorquez

Sarasota,Florida

Overview

2
2
years of professional experience

Work History

Shift Manager

Fresh Kitchen
Sarasota, Florida
04.2022 - Current
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured compliance with food safety regulations and quality standards.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Resolved conflicts between employees or customers in a professional manner.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Identified needs of customers promptly and efficiently.

Cashier

Panera Bread
Sarasota, Florida
02.2022 - 03.2024
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

High School Diploma -

Santa Ana De Jesus
Venezuela
07-2019

Accomplishments

  • Winner of the MVP for two years straight

Timeline

Shift Manager

Fresh Kitchen
04.2022 - Current

Cashier

Panera Bread
02.2022 - 03.2024

High School Diploma -

Santa Ana De Jesus
Maria Bohorquez