Maria Bohorquez
Sarasota,Florida
Overview
2
2
years of professional experience
Work History
Shift Manager
Fresh Kitchen
Sarasota, Florida
04.2022 - Current
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured compliance with food safety regulations and quality standards.
- Provided coaching and guidance to team members when necessary to improve performance.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Enforced safety standards throughout the store including proper use of equipment.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Resolved conflicts between employees or customers in a professional manner.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Identified needs of customers promptly and efficiently.
Cashier
Panera Bread
Sarasota, Florida
02.2022 - 03.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Santa Ana De Jesus
Venezuela07-2019
Accomplishments
- Winner of the MVP for two years straight
Timeline
Shift Manager
Fresh Kitchen
04.2022 - Current
Cashier
Panera Bread
02.2022 - 03.2024
High School Diploma -
Santa Ana De Jesus