Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Borrello

El Paso,TX

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Trusted Resource Associates (TRA)
01.2019 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Customer Service Representative

Alorica
01.2018 - 02.2018


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved resolution time with effective problem-solving for customer complaints.

Home Health Aide

Mi Casa Home Health Agency
11.2016 - 02.2017
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.

Education

Diploma - Certified Nurses Training

Emerald Nursing School
4936 Hondo Pass Dr, El Paso, TX 79924
09.2018

High School Diploma -

Elderton High School
Elderton, PA
08.1977

Skills

  • Direct Patient Care
  • Collecting and Recording vital signs
  • Blood Glucose Testing
  • Empathy and Compassionate Care
  • HIPAA Compliance
  • Reliable team player
  • Activities of Daily Living ADL Support
  • Geriatric Care/Pediatric Care
  • Alzheimer's and Dementia Care
  • Constant Observation/Restraint Application
  • Electronic Charting

Certification

  • CNA - Certified Nurse Assistant - 11/27/2018
  • Basic Life Support Certified - 08/15/2024

Timeline

Certified Nursing Assistant

Trusted Resource Associates (TRA)
01.2019 - Current

Customer Service Representative

Alorica
01.2018 - 02.2018

Home Health Aide

Mi Casa Home Health Agency
11.2016 - 02.2017

Diploma - Certified Nurses Training

Emerald Nursing School

High School Diploma -

Elderton High School

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Maria Borrello