Maria Borrello
El Paso,TX
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Trusted Resource Associates (TRA)
01.2019 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Customer Service Representative
Alorica
01.2018 - 02.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Home Health Aide
Mi Casa Home Health Agency
11.2016 - 02.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Education
Diploma - Certified Nurses Training
Emerald Nursing School
4936 Hondo Pass Dr, El Paso, TX 7992409.2018
High School Diploma -
Elderton High School
Elderton, PA08.1977
Skills
- Direct Patient Care
- Collecting and Recording vital signs
- Blood Glucose Testing
- Empathy and Compassionate Care
- HIPAA Compliance
- Reliable team player
- Activities of Daily Living ADL Support
- Geriatric Care/Pediatric Care
- Alzheimer's and Dementia Care
- Constant Observation/Restraint Application
- Electronic Charting
Certification
- CNA - Certified Nurse Assistant - 11/27/2018
- Basic Life Support Certified - 08/15/2024
Timeline
Certified Nursing Assistant
Trusted Resource Associates (TRA)
01.2019 - Current
Customer Service Representative
Alorica
01.2018 - 02.2018
Home Health Aide
Mi Casa Home Health Agency
11.2016 - 02.2017
Diploma - Certified Nurses Training
Emerald Nursing School
High School Diploma -
Elderton High School
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