MARIA B. POLLARD
Hilliard,OH
Summary
Organized and hardworking team player with expertise in completing various clerical tasks and offering staff support. Recognized for taking proactive approach to identifying issues and problem solving. Known for effective communication, and offering keen attention to detail. Strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Physician Office Specialist
OHIOHEALTH
10.2008 - Current
- Expedite patient check-in process with a well-maintained electronic registration platform that captures essential demographic data efficiently upon arrival at the appointment time.
- Update patient information and insurance details for accurate electronic medical records.
- Obtains payments from patients and scans identification and insurance cards.
- Reconciles daily payments received and prepares deposits for smooth office finances.
- Coordinates referrals through insurance and other medical specialists and document details in patient charts.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Managed incoming calls professionally, addressing patient inquiries promptly while ensuring maximum confidentiality of sensitive information.
- Facilitated timely referrals for specialty care by coordinating appointments and sharing relevant medical information with specialist offices.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Review and process returned mail on a daily basis, and also mail out documents.
- Performs various administrative tasks by filing, copying and faxing documents.
- Computer Systems: Athena Net, Star Navigation, Orb, and Epic
- Completed an Ambulatory Preceptor Workshop June 2022
- Completed a Suicide Prevention REACH Training
Radiology Section Coordinator
OHIOHEALTH
06.2004 - 10.2008
- Maintain files and responds to inquiries
- Mailing of parcels
- Identifies discrepancies and forward to appropriate person
- Significant interaction with Radiology information System and other hospital computer Systems
- Print procedures/ test on film and burn them to compact disc
- Promoted a positive work environment through effective conflict resolution techniques, fostering teamwork and cooperation among staff members.
- Supervised daily operations of the section while ensuring optimal service quality for clients or customers.
Education
Math Course
Columbus State
Columbus, OH12.2002
High School Diploma -
Mifflin High School
Columbus, OH06.1998
Skills
- Front office operations
- Detail-oriented
- Multitasking and organization
- Insurance authorizations
- Medical terminology
- Follow-up skills
- Time management
- Customer service
- Patient referrals
- Attention to detail
- Problem-solving
- Referral coordination
Timeline
Physician Office Specialist
OHIOHEALTH
10.2008 - Current
Radiology Section Coordinator
OHIOHEALTH
06.2004 - 10.2008
Math Course
Columbus State
High School Diploma -
Mifflin High School
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