Maria Brady

• Oversee the daily operations of the AGS CoCare: Hospital Elder Life Program (HELP)
• Screen and enroll patients into the program
• Orient patients and families to the program
• Develop and initiate individualized care plans of the AGS CoCare: HELP intervention protocols
• Update care plans as needed based on patients' needs and outcomes
• Develop and oversee implementation of appropriate volunteer assignments for patients
• Manage recruitment, screening, and placement of volunteers
• Implemented new training programs for volunteers, leading to higher retention rates and better overall performance.

Accomplishments

• Selected by leadership to represent Advocate Aurora AGS CoCare HELP Program at the National Geriatric Society Annual Scientific Meeting
• Precepted new hires system wide
• Collaborated with an interdisciplinary team to develop and present education about the AGS CoCare: HELP program and delirium prevention strategies to nursing staff
• Developed St. Luke's HELP Pet Therapy Program
• Assisted in translating essential program documents into Spanish
• Partnered with the Volunteer Services Department to establish a recruitment plan for HELP volunteers
• Increased the number of HELP volunteers by 50%
• Led a team to increase patient enrollments into the HELP program by 132%

• Created and fostered an environment in which clients living with Dementia, Alzheimer's Disease, Parkinson's disease and other health conditions receive quality one-on-one care
• Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
• Educated patients and families on activities of daily life (ADLs) to increase self-sufficiency and confidence in managing their own care while ensuring safety.
• Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
• Additional responsibilities include providing client and family support amidst the last stages of life.
• Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.

• Consulted prospective private pay members on Wellthy's services
• Conducted regular follow-ups with clients to assess progress, address challenges, and adjust care plans as needed.
• Cultivated strong relationships with Wellthy's high touch employer- sponsored and private pay clients through attentive listening and proactive problem solving.

Accomplishments

• Brought on new private pay members and renewed them for Wellthy's services for an additional 30 days
• Selected by the Vice President of Care to continue supporting high touch members including HR referrals from Wellthy's partners
• Demonstrated record of exceptional customer service as evidenced by customer survey 97% of NPS are promoters with member ratings of 9s and 10s

• Supported members across the United States with the management of progress towards patient goals, adjusting care plans as needed to achieve desired results by creating a personalized care plan on Wellthyʼs online platform.
• Mentored new hires 1:1 and in small groups
• Led small group peer meetings
• Organized multiple partner employee benefits into spreadsheets for our service team to utilize
• Lead a cross-partner webinar on the topic: Preparing to Care: Planning for Future Caregiving Responsibilities

Accomplishments

• Led a COVID-19 task force that created COVID-19 resources that were utilized across teams
• Demonstrated record of exceptional customer service as evidenced by high Net Promoter Scores (NPS)
• Referred by current members to support new employee sponsored members
• Increased the number of private paying care members
• Recommended by leadership to lead a virtual Wellthy Community Event-Ask the Experts: Support Caregiver Mental Health
• Selected by senior leaders to represent Wellthy at a corporate partner's open enrollment fair