Maria Bravo
Availabity: Part Time
Cherry Hill,NJ
Summary
Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Courteous and friendly when taking reservations, giving directions, and taking directing customers to tables.
Overview
3
3
Languages
Work History
Hostess
P.J. Wheelman's
Gibbsboro, NJ
07.2022 - Current
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating areas and checked restrooms regularly to keep them spotless.
- Documented reservations, alerted servers and managers of large groups, and prepared seating.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Planned and executed large numbered-guest parties by organizing menus, spaces and special requests.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Assisted managers with quickly resolving service- and food-related issues.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
Education
No Degree -
Cherry Hill High School East
Cherry Hill, NJSkills
High-volume dining
Bill computation
Front-of-house display creation
Group reservations management
Performance improvement
Hospitality service expertise
Interactive communication skills
Item promotion
Guest seating arrangements
Menu presentation
Dining room management
Impression management
Ordering procedures
Reservation coordination
Accomplishments
Member of the Speech Honors Society.
Timeline
Hostess
P.J. Wheelman's
07.2022 - Current
No Degree -
Cherry Hill High School East