Maria Bravo

Hostess

P.J. Wheelman's

Gibbsboro, NJ

07.2022 - Current

Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Monitored seating areas and checked restrooms regularly to keep them spotless.
Documented reservations, alerted servers and managers of large groups, and prepared seating.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Collected information from arriving customers to seat groups or place them on waitlist.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customer questions about hours, seating and menu information.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Planned and executed large numbered-guest parties by organizing menus, spaces and special requests.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Used cash registers and credit card machines to cash out customers.
Assisted managers with quickly resolving service- and food-related issues.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Informed servers of newly seated parties for speedy service.