Maria Bravo
Sylmar,CA
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Technician Dispatcher Supervisor / Customer Support Representative
Medical Breakthrough
07.2023 - Current
- Met all call quality standards and daily quotas for first-call resolution.
- Identified and resolved discrepancies and errors in customer accounts.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Received new orders, prepared documentation, and assigned personnel.
- Managed customer accounts and invoicing.
Medical Office Administrator
Aging Care Inc
02.2021 - 03.2023
- Responsible for researching and processing Patient/Senior Resident Medical/Medicare beneficiaries and claim eligibility for durable medical equipment
- Research Patient/Senior Resident information using Noridian Medicare Portal, Medi-Cal Providers, and LA Care system
- Use Zoho CRM to record all Patient/Senior Resident Face/Demographic sheets, doctor interactions, patient/office interactions as well as patient equipment maintenance and deliveries
- Responsible for processing (EOB) Explanation of Benefits for Aging Care’s medical billing company, Master Medical Billing
- Provide accounting of beneficiary allowable payments for Aging Care
- Track equipment parts for repairs and Patient/Senior Resident distribution
- Communicate directly with Patient/Senior Residents to help with complaints and questions regarding their DME
- Work with manufacturers to obtain DME quotes for Patient/Senior Residents
- Oversee office employee responsibilities by keeping track of completion of their tasks
- Provide training to all new hires
- Maintain office databases and filing systems
- Devised appointment guidelines and schedules for over 60 treatment appointments each day.
Sales Associate/Cook
Tacos La Gaviota
10.2019 - 03.2020
- Responsible for cooking preparing food and menu items for
- Ensured food orders were prepared correctly
- Greeted customers and took drink and food orders
- Stayed attentive to the needs of guest in the dining area
- Delivered food from the kitchen to the guest
- Responsible for restaurant inventory and inventory sales
Team Lead
Dd’s Discount
11.2018 - 10.2019
- Establish relationships with customers to better assist in their shopping needs
- Maintain a clean and visually appealing store zone established by Management Team
- Apply selling techniques such as up-selling and suggesting supplementary merchandise
- Responsible for cash and credit card transactions
- Assist in manager duties, such as supervising associates, during the manager’s absence
Assembler
Esterline Aerospace
08.2017 - 01.2018
- Made aerospace parts for airplanes
- Evaluate designs to see that products meet engineering principles
- Use hand tools or machines to assemble parts
- Using torque wrenches, pliers, wire cutters
- Conduct quality control checks
Education
Medical Office Administration Diploma -
Concorde Career College
North Hollywood, CA08.2020
Skills
- Motivated
- Personable
- Business professional
- Adaptability
- Confidentiality
- Quick learner
- Fluent Spanish
- Microsoft Office/Google
- General Office Management Skills
- Typing speed: 60 wpm
- Computer Savvy
- Customer Service
- Scheduling
Projects
Park After Dark, Volunteer youth basketball coach at local recreation center. Emphasizing skills development including safety, fair play, and sportsmanship. Setting realistic and age-appropriate expectations for team members. Ensuring proper sideline behavior from team members and parents. Ensuring the safety of the team during practice sessions and games. Volunteers of America, Group leader spent time with foster youth mentoring and helping with schoolwork and other activities, job search, and helping them with basic life skills.
Languages
Spanish
Native or Bilingual
Timeline
Technician Dispatcher Supervisor / Customer Support Representative
Medical Breakthrough
07.2023 - Current
Medical Office Administrator
Aging Care Inc
02.2021 - 03.2023
Sales Associate/Cook
Tacos La Gaviota
10.2019 - 03.2020
Team Lead
Dd’s Discount
11.2018 - 10.2019
Assembler
Esterline Aerospace
08.2017 - 01.2018
Medical Office Administration Diploma -
Concorde Career College
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