Maria Brittingham
Belmont,NC
Summary
Enthusiastic and driven individual with a passion for providing excellent customer service and a proven track record of success in it.
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Maintenance Coordinator
Tricon Residential
06.2025 - 10.2025
- Review and approve all invoices submitted for Purchase Orders within approval levels
- Manage vendor relations and performance with our Vendor Specialists to ensure customer satisfaction
- Negotiate bids to reduce costs while maintaining quality
- Submit Works Orders to vendors and update vendor work order memos according to standard workflow
- Coordinate with Vendor and residents for all scheduled and non-scheduled maintenance requests
- Coordinate and oversee all repairs and maintenance projects on occupied homes through to completion
- Proactively communicate with resident and vendors through to the completion of work
- Create PO’s along with proper GL Codes and make sure all vendor Purchase Orders are approved and completed properly in order for AP to process vendor payments efficiently
Dispatcher Specialist
Big Boii freight logistics, LLC
08.2024 - 05.2025
- Coordinated and scheduled daily shipments, ensuring timely delivery of goods to customers
- Maintained accurate records of all incoming and outgoing shipments, including tracking numbers and delivery confirmations
- Communicated effectively with drivers, providing them with detailed instructions for pick-up and drop-off locations
- Resolved any issues or delays in the shipment process by coordinating with carriers, suppliers, and customers
Leasing Assistant
Invitation Homes
10.2018 - 08.2024
- Assisted with client portal resolution through rent café.
- Conducted market research to identify competitive rental rates in the area.
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Inspected vacant units prior to move-in
- Negotiated lease renewals
- Scheduled showing tours for prospects.
- Proficient in Salesforce, Yardi, SMS, Rent Cafe, and MLS.
- Processed all Housing Choice Voucher applications.
- Followed up with housing authority case workers, to submit RFTA packets.
- Schedule inspections with Housing Authority inspector, to ensure all properties meet requirements to pass inspection.
- Activate all property advertisement signs.
Assistant Property Manager
Charlotte Housing Authority
10.2014 - 04.2018
- Prepare monthly lease renewals and rent roll, late notices to address tenant delinquencies, eviction procedures, Insurance reports, event payments and set ups, offices leases
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume, environment.
- Researched and rapidly solved problems
- Create marketing plans. Prepared leases for new tenants, processed deposit refunds.
- Oversee tenant request for work orders, to include obtaining estimates, providing proposals, submitting work orders, and invoicing tenants.
- Recommend and/or authorize vendor contracts as appropriate, enter purchase orders.
- Code and submit property invoices, Prepared monthly & yearly budgets.
Front Desk Receptionist
Dr.Bowrey's Optometry
02.2012 - 08.2014
- Schedule appointments
- Verify insurance coverage
- Maintain accurate patient records, and assist with preliminary testing under the Optometrist s supervision.
- Educate patients on lens insertion and removal and overall care of contact lenses.
- Check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
Patient Intake Coordinator
Brigham and Women's Hospital
03.2008 - 01.2012
- Welcoming and registering patients at a medical facilities.
- Handling initial paperwork to ensure the facility has all necessary patient, medical, and insurance information.
- Making appointments and scheduling procedures.
- Reviewing insurance coverage and expected costs.
- Facilitating documentation and insurance requirements.
- Collaborating with the revenue cycle team to assist with billing issues.
Education
Diploma -
Cornerstone Christian Correspondence School
Savannah, GA01.2010
Skills
- Proficient in Microsoft Office
- Effective organizational skills
- Project management
- Order Entry
- Property management
- Spreadsheet management and reporting
- PowerPoint, Access, Outlook, Windows Vista/XP
- Administrative Support
- Telephone & Front desk
- Marketing
- Vendor coordination
- Section 8
- Healthcare management
- Data Entry
- Telephone & Front Desk Reception, Customer Service, Filing Database & Records Management, Executive &
- HOA
- Medical billing
- Collection management
- Insurance eligibility verification
- Budgeting
- Event Planning
- Yardi
- Salesforce
- Supervising experience
- Handling customer inquiries
- Social work
- Case management
- Complaint Handling
- Multifamily property management
- Medical records
Accomplishments
Real Estate Broker
Certification
- Real Estate License
- Driver's License
- Real Estate Broker
- Non-CDL Class C
- ServSafe
- CPR Certification
- Certified Property Manager
Languages
English
Timeline
Maintenance Coordinator
Tricon Residential
06.2025 - 10.2025
Dispatcher Specialist
Big Boii freight logistics, LLC
08.2024 - 05.2025
Leasing Assistant
Invitation Homes
10.2018 - 08.2024
Assistant Property Manager
Charlotte Housing Authority
10.2014 - 04.2018
Front Desk Receptionist
Dr.Bowrey's Optometry
02.2012 - 08.2014
Patient Intake Coordinator
Brigham and Women's Hospital
03.2008 - 01.2012
Diploma -
Cornerstone Christian Correspondence School