Maria Buchanan

Established a team of skilled triage nurses to enhance patient care delivery.

Oversaw remote operations of 28 triage nurses and 15 medical assistants for optimal effectiveness.

Managed daily staffing requirements to uphold high service delivery standards.

Supervised prescription refill processes to ensure timely patient support and adherence to protocols.

Updated workflows and protocols to improve patient safety and operational efficiency.

• Gathered patient history and symptoms to assess medical complaint scope.
• Determined appropriate dispositions based on patient complaints.
• Educated patients on conditions and recommended self-care strategies.

• Executed telephone triage for a high-volume internal medicine practice.

• Facilitated patient recovery from anesthesia in a fast-paced PACU environment.
• Identified and addressed potential complications promptly to ensure patient safety.
• Assisted with intubations and extubations, maintaining high standards of care.