Maria Bunes
Ham Lake,MN
Summary
Results-driven Account Manager with a proven track record in client management, problem-solving, and effective communication. Demonstrated ability to enhance customer satisfaction and retention while managing multiple accounts simultaneously.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager
Acra Lending
Lake Forest, CA
03.2022 - Current
- Processed Non-QM mortgage loans for a wholesale lender, ensuring seamless workflow.
- Managed client accounts to ensure satisfaction and retention.
- Collaborated with underwriting teams to expedite loan processing.
- Coordinated communication between clients and internal departments.
- Assisted in preparing loan documents for client review.
- Responded to client inquiries promptly and professionally.
- Maintained detailed records of client interactions and transactions.
- Developed relationships with clients to understand their needs.
- Supported marketing efforts by promoting new loan products to clients.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided training and guidance to new Account Managers.
- De-escalated customer interactions by providing alternative solutions to issues.
- Utilized problem-solving skills when dealing with difficult customers.
Assistant Manager and Group Fitness Instructor
Farrell's Extreme Body Shaping
Blaine, MN
09.2013 - 08.2025
- Facilitated daily operations for enrollment and testing of 10-week participants.
- Scheduled classes and communicated testing dates with staff members.
- Instructed strength training sessions using resistance bands and conducted cardio kickboxing classes.
- Provided one-on-one coaching for new participants of all ages joining Ferrell's.
- Acted as liaison between gym and new clients to foster engagement.
- Answered inquiries regarding exercise form and healthy lifestyle choices.
- Maintained open communication with clients throughout their 10-week programs and beyond.
- Monitored equipment inventory levels to ensure timely replenishment.
YMCA Progam Manager Group Fitness
Emma B. Howe YMCA
Coon Rapids, MN
12.2015 - 03.2025
- Managed hiring, payroll, onboarding, and scheduling for Group Fitness Instructors across three branches.
- Delivered group fitness classes while managing member expectations and satisfaction.
- Coordinated community events to boost engagement and participation.
- Developed training materials to enhance staff program effectiveness.
- Assisted in budget preparation for programs and events.
- Collaborated with local organizations to expand outreach initiatives.
- Facilitated communication among staff, volunteers, and management teams.
- Organized volunteer recruitment drives to support YMCA initiatives.
Personal Trainer, Group Fitness Instructor Lifestyle Coach
Emma B. Howe YMCA
Coon Rapids, MN
09.2014 - 03.2025
- Ensured proper functioning of all fitness equipment and maintained cleanliness for member safety.
- Conducted one-on-one training sessions to improve client performance.
- Designed customized fitness programs for individual client needs.
- Assessed client fitness levels and tracked progress over time.
- Demonstrated proper exercise techniques to ensure safety and effectiveness.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Engaged with members to provide support and foster a welcoming environment at YMCA.
- Conducted wellness consultations and personal training sessions for diverse age groups and genders.
- Collaborated with RISE to promote active lifestyles and enhance daily living skills for participants.
- Instructed various group fitness formats, including PiYo, Ripped, Silver Sneakers, and water exercise classes.
- Delivered lifestyle coaching through Eat Move Live program, focusing on nutrition for active older adults.
- Facilitated offsite yoga classes at local high schools to expand community outreach.
- Managed hiring and onboarding of instructors for group fitness and water fitness programs.
Certified Medical Assistant
HealthEast Care System
Vadnais Heights, MN
04.2010 - 05.2011
- Rooming Patients and Obtaining Vitals (Bp. pulse, respirations. height, weight) and Health history and Medication History and Review.
- Pook flow and spirometry, Ekgs, Immunizations for pediatrics and adults, Allergy Shots for Pediatrics and Adults, Triage.
- Patient Education, Calling patients with results and messages from their doctors, assisting in procedures done in the office, Patient referrals.
- EHR system-ALLSCRIPTS Enterprise VII
Externship-Medical Assistant
Riverway Clinic
Anoka, MN
01.2009 - 03.2009
- Clinical Administrative and lab Experience in Family Practice, Injection Room, Pediatrics.
- Lab and Specialty Duties include, rooming patients, vitals, hearing and vision test for Pediatrics, car washes, injections, venipuncture, throat cultures, and pediatric injections for well baby checks.
- Assisting in small office surgeries with the Doctor.
- Patient confidentiality.
- Epic chart documentation and patient follow up letters on labs and Diabetic list for patients.
Senior Account Manager
New Century Mortgage Corp
Bloomington, MN
02.2004 - 04.2007
- Pre-underwriting/pre-qualifications/underwriting.
- Broker and lender communication.
- Training and implementing new programs.
- Calyx System.
- Duties included Broker and lender communication in order to effectively close loans.
- Training of new account managers to our system and how we processed loans.
- Developed and maintained strong relationships with key clients and partners.
- Coordinated loan processing activities and tracked application statuses effectively.
- Analyzed client needs and recommended suitable mortgage products and services.
- Collaborated with internal teams to resolve client inquiries and issues swiftly.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Managed key account relationships, ensuring customer loyalty and retention.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Trained and supported junior account management professionals to increase company revenue.
- Acted as main point of contact in matters relating to client concerns and needs.
- Onboarded new team members to integrate into organization.
- Established strong relationships with decision-makers and influencers within client organizations.
- Managed client accounts and ensured timely communication with stakeholders.
Mortgage Processor
Aegis Lending
Bloomington, MN
12.2003 - 01.2004
- Facilitated communication between brokers and lenders to prepare loans for underwriting.
- Processed mortgage applications, ensuring accuracy and completeness.
- Verified borrower information by reviewing financial documents thoroughly.
- Coordinated timely document submissions with lenders and clients.
- Resolved application discrepancies through effective team communication.
- Assisted in creating loan packages for underwriting review.
- Managed deadlines to enhance efficiency in loan processing workflows.
- Developed strong relationships with lenders and brokers to streamline loan processing.
Mortgage Processor
Mortgages Unlimited
Maple Grove, MN
01.2000 - 12.2002
- Preparing loan for underwriting and gathering loan information from clients for a busy mortgage broker at MU.
- Many office task to complete at this small office.
- Processed mortgage applications for accuracy and completeness.
- Reviewed financial documents to verify borrower information.
- Coordinated with lenders and clients for timely document submissions.
- Maintained detailed records using Aegis Lending's loan processing software.
- Communicated with team members to resolve application discrepancies.
- Ensured compliance with state and federal mortgage regulations.
- Managed deadlines to support efficient loan processing workflows.
- Reviewed loan applications and supporting documentation to ensure accuracy of data.
- Verified income, assets, credit reports, title insurance policies and appraisals for each loan file.
Volunteer/Medical Assistant
Adult Medicine PA
St. Paul, MN
- Medical Assistant Volunteer job while in school.
- Duties included: Rooming Patients, EKG's, Blood pressure readings, Injections, Spirometry, Patient communication, charting in paper files.
Education
Certified Personal Trainer -
National Academy of Sports Medicine
National Academy Of Sport Medicine06.2014
Associate of Science -
Anoka Technical College
Anoka, MN03.2009
Pyschology
University of Minnesota
Minneapolis, MN01.2000
Associate of Science - Psychology
Anoka Ramsey Community College
Anoka Ramsey Community College06.1998
Skills
- Loan processing
- Client account management
- Budgeting and financial planning
- Fitness program development
- Medical documentation
- Customer relationship management
Certification
- RYT-200 Hours Certification, Yoga Instructor, 06/01/17
- Certified NASM Personal Trainer, CPT, 06/01/14
- Aquatics Fitness Professional, AEA, 03/01/17
- Aquatic Program Leader, Arthritis Foundation, 08/01/15
- YUSA/ACE Group Fitness Certification, 11/01/14
- Yoga Specialty Certification, Specialty Certifications
- Body Pump, Specialty Certifications
- PiYo Strength, Specialty Certifications
- Active Older Adult Land Instructor, Specialty Certifications
- Silver Sneakers Instructor, Specialty Certifications
- R.I.P.P.E.D Moving for Better Balance Instructor, Specialty Certifications
- TRX, Specialty Certifications
- Kettle Bells, Specialty Certifications
- Live Strong at The YMCA Instructor, Specialty Certifications
- Pilates Reformer Instructor, Specialty Certifications
- Mat Pilates Instructor, Specialty Certifications
- Sprint 8 Certified, Specialty Certifications
- Yoga for Seniors, Specialty Certifications
- Water in Motion, Specialty Certifications
- Roliga Fascia Group Fitness, Specialty Certifications
- CPR and AED Certified, Specialty Certifications
- Certified Medical Assistant AAMA, CMA, 05/01/09
Hobbies and Interests
Continued education in Corrective exercise.
References
References are available on request.
Timeline
Account Manager
Acra Lending
03.2022 - Current
YMCA Progam Manager Group Fitness
Emma B. Howe YMCA
12.2015 - 03.2025
Personal Trainer, Group Fitness Instructor Lifestyle Coach
Emma B. Howe YMCA
09.2014 - 03.2025
Assistant Manager and Group Fitness Instructor
Farrell's Extreme Body Shaping
09.2013 - 08.2025
Certified Medical Assistant
HealthEast Care System
04.2010 - 05.2011
Externship-Medical Assistant
Riverway Clinic
01.2009 - 03.2009
Senior Account Manager
New Century Mortgage Corp
02.2004 - 04.2007
Mortgage Processor
Aegis Lending
12.2003 - 01.2004
Mortgage Processor
Mortgages Unlimited
01.2000 - 12.2002
Volunteer/Medical Assistant
Adult Medicine PA
Certified Personal Trainer -
National Academy of Sports Medicine
Associate of Science -
Anoka Technical College
Pyschology
University of Minnesota
Associate of Science - Psychology
Anoka Ramsey Community College