Maria Buras
Cypress,California
Summary
Dynamic and results driven Program Delivery Manager with proven track record in providing overall governance. Excell in problem solving, troubleshooting and escalating issues through resolution. Excellent attention to detail and communication skills. Well versed in service assurance, contractual compliance and service delivery.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Program Delivery Manager
HCL Technologies
11.2023 - 12.2024
- Provided overall governance for Day 2 support in areas of contractual compliance, billing, service delivery and service assurance, incident and change management supporting fortune 500 companies in California.
- Developed strategic plans, setting clear objectives to meet KPIs set by my organization.
- Presented monthly and quarterly Service Reviews to key stakeholders including C level, Directors and Sr Managers.
- Conducted monthly Incident service reviews for SLA adherence and service assurance.
- Ensured seamless communication among all team members, and external partners for proactive issue resolution and process improvement.
- Leveraged analytics to proactively engage existing customers, improve product adoption, and enhance customer success throughout the lifecycle.
- Acted as the key contact and point of escalation for the client post-sale to implement and support solutions effectively in their operational environment.
Program Delivery Manager
Verizon Enterprise
04.2018 - 11.2023
Service Program Manager
Verizon Enterprise
09.2000 - 03.2018
Sales Manager
Verizon Enterprise
07.1994 - 06.2000
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Bachelor of Arts - Psychology
Louisiana State University
Baton Rouge, LASkills
- Problem-solving
- Attention to detail
- Team leadership and direction
- Critical thinking
- Verbal and written communication
- Relationship building
- MS office applications
- Stakeholder communications
- Interpersonal skills
- Project management
Certification
ITIL® Expert
Languages
Spanish
Native or Bilingual
Timeline
Program Delivery Manager
HCL Technologies
11.2023 - 12.2024
Program Delivery Manager
Verizon Enterprise
04.2018 - 11.2023
Service Program Manager
Verizon Enterprise
09.2000 - 03.2018
Sales Manager
Verizon Enterprise
07.1994 - 06.2000
Bachelor of Arts - Psychology
Louisiana State University
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