Maria Burgos De Padilla
Vineland,NJ
Summary
Resourceful and personable [Job Title] with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
19
19
years of professional experience
Work History
Service Coordinator / Case Manager Team Leader
Public Consulting Group
11.2018 - 08.2023
- Served as primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Assess participant's ability to communicate daily necessities
- Review active usage of budget authority service model with participant
- Provide additional supports for successful program participation
- Give person-centered, need-based program education and guidance
- Educate participant on responsibilities in self-directed services
- Couch participant on financial management systems
- Provide skills training in ancillary capacities
- Review ability to identify and report fraud, waste, abuse, neglect and exploitation
- Conduct in-person home visits
- Accomplished 3-4 daily in-person and over phone enrollments
- Attained 95-100% of monthly productivity.
Anti-Trafficking Program Coordinator
Center for Family Services Inc
08.2014 - 02.2018
- Developed and maintained relationships with external partners to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Led training sessions for staff and volunteers, fostering knowledgeable and cohesive team environment.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
Recruiter / Trainer / Resource Family Worker
Center for Family Services Inc
11.2009 - 08.2014
- Created and updated case service plans and court reports.
- Helped families pursue program resources.
- Updated case records with all client contacts and informational updates.
- Completed monthly visitations to check on children, families and home environments.
- Helped families pursue program resources.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Developed recruiting strategies to identify qualified candidates and build network.
- Actively participated in industry conferences and networking events, keeping up-to-date on current trends and expanding professional network.
Special Programs Manager
Pathstone Corporation
06.2004 - 10.2009
- Obtained TVPA documents, clearances, certificates and approvals from local, state and federal agencies
- Verified data integrity and accuracy
- Supported Chief Operating Officer with daily operational functions
- Development short- and long-term case management plans for survivors of trafficking, aged 11 to 26 referred to Rescue and Restore through community partners, self-referral, and law enforcement partners
- Provide outreach, awareness and technical assistance to community groups and professionals.
- Continuously assessed industry trends and best practices to ensure ongoing relevance and effectiveness of special program offerings.
- Improved program efficiency by streamlining processes and implementing new software tools.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO05.2025
Some College (No Degree) - Certify Medical Assisting
Star Technical Institute
Vineland, NJGED -
Department of Education
Ponce, Puerto RicoSkills
- Finance
- Budgeting
- Project Management
- Staff liaison
- Proposal Development
- Conflict Management
- Office Management
- Team Leadership
- Financial Management
- Microsoft Publisher
- Payroll
- Recruiting
- Benefits Administration
- Telephone communication
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator / Case Manager Team Leader
Public Consulting Group
11.2018 - 08.2023
Anti-Trafficking Program Coordinator
Center for Family Services Inc
08.2014 - 02.2018
Recruiter / Trainer / Resource Family Worker
Center for Family Services Inc
11.2009 - 08.2014
Special Programs Manager
Pathstone Corporation
06.2004 - 10.2009
Bachelor of Science - Psychology
Colorado Technical University
Some College (No Degree) - Certify Medical Assisting
Star Technical Institute
GED -
Department of Education