Maria BurgosOrtiz
Altamonte Springs
Summary
Dynamic Assistant Manager with a proven track record at Family Dollar, excelling in team leadership and customer service. Successfully optimized inventory management, reducing waste and enhancing product availability. Skilled in decision-making and team motivation, fostering a collaborative environment that drove sales growth and improved customer engagement.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Family Dollar
11.2020 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment to reduce waste and improve availability.
- Trained and mentored new staff on customer service standards and operational processes.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Coordinated promotional events, enhancing customer engagement and driving store traffic.
- Implemented loss prevention strategies, minimizing shrinkage through employee training and surveillance measures.
- Fostered a positive team environment, encouraging collaboration to achieve sales goals.
Team Member
Taco Bell
09.2017 - 11.2020
- Trained new team members on food safety protocols and customer service standards.
- Ensured accurate order preparation and timely delivery during peak hours.
- Collaborated with team to maintain a clean and organized workspace according to health regulations.
- Assisted in inventory management, including stock rotation and supply ordering processes.
Bakery Cashier
Publix
07.2014 - 08.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash registers and balanced daily sales reports.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Assisted in inventory management by restocking shelves and monitoring product availability.
Education
High School Diploma -
Meddlebrook High School
Boston, MA06-1981
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Team building
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved issues which led to Results.
- Achieved Results by completing Tasks with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Family Dollar
11.2020 - Current
Team Member
Taco Bell
09.2017 - 11.2020
Bakery Cashier
Publix
07.2014 - 08.2017
High School Diploma -
Meddlebrook High School