Maria Burtis
Cliffside Park
Summary
An innovative and forward-thinking Banking Professional with broad experience in Operations management, Banking Product and service,regulatory compliance ,and Customer service. A highly motivated,dependable leader who contributes to business growth and achieve objectives.
Overview
7
7
years of professional experience
Work History
AVP Operations
Union County Savings Bank
04.2022 - Current
- Oversees day to day processing of all deposit operations items to ensure efficiency and effectiveness
- Research and resolve any issues related to deposits and services products
- Monitor, process and return ACH transactions
- Manage wire processing for the bank
- Partner with IT and Senior management to implement new products and services
- Create and maintain business online clients
- Process all aspects of Debit card program, Bill Pay, Online Banking and other electronic products and services of the bank
- Process claims for unauthorized EFT activity
- Monitor daily EFT reports for fraudulent activity on Debit cards, electronic banking products
- Lead audit response and monitoring requests
- Review and update operations department procedures
- Review and settle various GL accounts
- Provide data analysis reports for Monthly Board meetings.
Operations Manager (Commercial Team)
Webster Bank/Sterling National Bank
06.2020 - 04.2022
- Build, Maintain and enhance relationship with clients
- Partner with internal teams to resolve complex client’s issues
- Perform daily reviews of new accounts and maintenance reports
- Interact with clients daily and help them with their day-to-day operations
- Onboard new clients.
Hub Manager
Astoria Bank/Sterling National Bank
01.2017 - 01.2020
- Supervises the day-to-day operational functions of teller and platform areas of the banking floor
- Identifies and mitigates operational risk to ensure ongoing adherence with compliance procedure
- Implement action plans to improve operational control and mitigate controllable losses while optimizing the customer experience
- Supervises, coaches and develops staff service expectations, policies, procedures
- Conduct performance appraisal.
Education
Bachelor of Arts -
Brooklyn College
01.2011
Skills
- Solid Background in Bank Operations
- Excellent Customer service skills
- Multi-level Management
- Great Attention to details
- Merger/system conversions experience
- Business development
Websites
Languages
Russian
Native or Bilingual
Timeline
AVP Operations
Union County Savings Bank
04.2022 - Current
Operations Manager (Commercial Team)
Webster Bank/Sterling National Bank
06.2020 - 04.2022
Hub Manager
Astoria Bank/Sterling National Bank
01.2017 - 01.2020
Bachelor of Arts -
Brooklyn College
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