Maria Buska
Fort Lauderdale,FL
Summary
Goal-driven Assistant store manager with 25-years record of accomplishment in exceeding revenue and profit goals. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Exceptional leadership for sales, customer service and service clerk employees. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating a positive work environment. Administrative strengths and program management abilities focused operations manager. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities fo new growth and expansion.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
TD BANK- Ocean Township, NJ
06.2003 - 02.2020
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
- Oversaw and conducted daily and monthly operations
- Measured goal achievement by evaluating daily observations, reviewing sales reports with team. Responsible for all operations in my store.
Branch Manager
Trust Company of NJ
03.2001 - 06.2003
- Build a strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Educated/Consulted customers to help boost product sales and services.
- Created sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuites.
- Completed month-end and year-end closings, kept records audit -ready and monitored timely recording of accounting transaction's.
Assistant Store Manager
Summit Bank/Fleet Bank
01.1996 - 03.2001
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal an informal interactions.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Business -
Kings Boro Community College
Brooklyn, NY09.1987
Diploma -
Lincoln High School
Brooklyn, NY06.1986
Skills
- Customer Relations
- Business Development
- Store Organization
- Records Management
- Customer Service Management
- Time Management
- Transaction Processing
- Sales Growth
- Staff training
- Sales expertise
- Attention to detail
- Staff Supervision
- Performance Evaluations
- Records Maintenance
- Display Setup
- Marketing strategies
- Cash auditing
- Mentoring and Coaching
- Leadership abilities
- Retail Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
TD BANK- Ocean Township, NJ
06.2003 - 02.2020
Branch Manager
Trust Company of NJ
03.2001 - 06.2003
Assistant Store Manager
Summit Bank/Fleet Bank
01.1996 - 03.2001
Diploma -
Lincoln High School
Business -
Kings Boro Community College
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