Maria Cabarroguis
Des Plaines,IL
Summary
Dedicated worker seeking a position to provide excellent customer service with a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Lead Patient Services Representative
Advocate Medical Group
Park Ridge, IL
01.2023 - Current
- Acts as an expert department resource, and provides work direction, and assistance to patient service staff of 12.
- Responsible for training new staff members on policies and procedures related to patient services.
- Acts as liaison between the front desk and doctors/clinical staff and other departments
- Participated in monthly departmental meetings to discuss workflow processes and identify areas needing improvement.
- Resolved patient complaints in a timely manner while ensuring quality customer service was provided at all times.
- Greets and registers the patient, completes all necessary forms for registration, obtains demographic and insurance information, collects co-payment, posts payments, and adds or updates basic patient account information
- Managed front desk activities such as answering phones, greeting visitors and patients, responding to inquiries and routing calls appropriately.
Patient Service Representative
Advocate Medical Group
Park Ridge, IL
03.2020 - 12.2022
- Greet and register patients in Epic system verifying essential billing and demographic information
- Provide information to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters
- Coordinates scheduling of patient appointments by phone or in person
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Answers phones to determine the appropriate recipient of the call or message and refer them to appropriate person/department
- Distributes communications based on practice protocol (faxes, orders, forms)
- Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary
- Scanned documents into electronic health record system as needed.
- Releases information from records, only according to corporate policies and procedures.
Office Manager
Better Care Home Health
Des Plaines, IL
10.2017 - 02.2020
- Duties & responsibilities: handle phone calls and emails, coordinates with Social Workers regarding incoming patients for admissions, calling patients regarding visits or any problems, handling office invoices, ordering office or patient supplies, in-charge of payroll, employee/staff relations
Receptionist
Astra Health
Harwood Heights, IL
11.2015 - 07.2017
- Duties & responsibilities: handle phone calls and emails, coordinates with nurses, doctor's offices regarding orders and documents that needs signatures for admissions.
Education
Bachelor's - AB Mass Communication
AMA Computer University
01.2010
AB - Communication Arts
University of Santo Tomas - Manila
01.2007
University of Santo Tomas Pay High School - Manila
01.2004
Skills
- Customer Service
- Team Leadership
- EMR: EPIC
- Insurance company knowledgeable
- Multitasking and Organization
- Training Coordination
- Knowledgable in medical terminology
Timeline
Lead Patient Services Representative
Advocate Medical Group
01.2023 - Current
Patient Service Representative
Advocate Medical Group
03.2020 - 12.2022
Office Manager
Better Care Home Health
10.2017 - 02.2020
Receptionist
Astra Health
11.2015 - 07.2017
Bachelor's - AB Mass Communication
AMA Computer University
AB - Communication Arts
University of Santo Tomas - Manila
University of Santo Tomas Pay High School - Manila