Maria Cabrera

A/R Representative /Debt Collector

Phenomenex Inc.

Torrance

03.2001 - 06.2024

Performed administrative tasks such as filing documents and updating records.
Participated in training sessions designed to improve overall job performance.
Consistently met daily performance goals set by management team members.
Answered phone calls and directed them to appropriate personnel.
Escalated unresolved issues to appropriate departments for further investigation.
Collaborated with team members to identify areas of improvement in customer service processes.
Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Greeted customers and responded to inquiries in a timely manner.
Assisted customers with order placement, returns, exchanges, and refunds.
Established positive relationships with customers through effective communication techniques.
Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Answered customer inquiries promptly and professionally.
Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
Coordinated with logistics and supply chain teams to ensure timely delivery of products.
Displayed strong telephone etiquette, effectively handling difficult calls.
Utilized CRM software to track customer interactions, sales, and progress towards targets.
Participated in regular team meetings to discuss performance, strategies, and goals.
Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
Developed and maintained relationships with key accounts, resulting in increased sales and long-term partnerships.
Trained new representatives on product knowledge, sales strategies, and company policies.
Processed customer orders and collected payment information.
Maintained positive working relationship with fellow staff and management.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Assessed company operations for compliance with safety standards.
Trained new hires representatives on collections.
Did cash application - checks, ACH, wire, and CC's to customers' accounts.
Manually charged credit cards.
Uploaded invoices to customers' portals - Coupa, Ariba, Tungsten.
Manually processed checks incoming to the office. Made deposits to the bank.
Collected needed customers' information to keep accounts up to date: ACH information, tax exception forms.
Followed up with receiving department on returns in order to have a credit (s) issued to customers' account to offset any open invoices.
Designated collector for Mexico accounts.

Summary

Overview

Work History

A/R Representative /Debt Collector

Education

High School Diploma -

Skills

Languages

References

Timeline

A/R Representative /Debt Collector

High School Diploma -

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