Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Cagigas

Houston,TX

Summary

Dynamic and results-oriented professional with extensive experience in executive assistance, marketing and community management. Adept at multitasking and thriving in fast-paced environments. Seeking opportunities to leverage skills in a challenging role that fosters growth and innovation.

Overview

9
9
years of professional experience

Work History

Community Moderator, Nanny

Facebook Groups
02.2023 - Current
  • Founded and currently own the largest nanny parent Facebook group in Charleston, SC, growing the community to over 8,000 active members.
  • Personally review and moderate over 100 post submissions daily to ensure compliance with the group’s 7 established rules and guidelines.
  • Screen all membership requests to verify authenticity, blocking spam accounts, bots, and potential scammers before they gain access.
  • Monitor member interactions to prevent arguments, de escalate tensions, and foster a respectful, supportive environment for parents and nannies.
  • Proactively delete spam content, misinformation, and inappropriate posts to maintain the group’s safety, trust, and focus.
  • Disable comments and issue warnings when rules are violated, enforcing group standards fairly and consistently.
  • Serve as the primary point of contact for group concerns, resolving disputes, clarifying rules, and guiding overall community engagement

Customer Service Representative

Club Libritos
09.2022 - Current
  • Provided timely and empathetic customer support via email, phone, and chat for a children's book and toy subscription service, ensuring a positive experience for families.
  • Resolved customer complaints regarding book and toy selections, damaged items, and delivery issues by investigating concerns and offering appropriate solutions.
  • Assisted customers with navigating the website to manage subscriptions, track shipments, update account information, and modify orders.
  • Verified customer orders to ensure accuracy and consistency with what was shipped, resolving any discrepancies quickly and professionally.
  • Worked closely with internal teams to report product issues, delivery concerns, and customer feedback for continuous improvement.
  • Maintained accurate records of customer interactions and actions taken using CRM software to ensure a seamless support process.
  • Built trust and loyalty by offering personalized recommendations, addressing parent concerns about age-appropriate content, and delivering thoughtful follow-up communication.

Community Moderator for the Charleston Girls Group

Facebook Groups
01.2022 - Current
  • Act as a lead moderator for the Charleston Girls Group, an online women’s community with over 18,000 members across the Charleston area.
  • Carefully review and manage a high volume of daily post submissions, ensuring content aligns with community standards and group values.
  • Evaluate membership requests to confirm authenticity and protect the group from spam, scams, and fake accounts.
  • Oversee member interactions by identifying potential conflicts early, stepping in to prevent escalation, and encouraging respectful dialogue.
  • Remove posts and comments that violate group policies, including spam, off topic content, or harmful behavior.
  • Temporarily limit comment access or close threads when necessary to maintain order and uphold community guidelines.
  • Partner with fellow moderators to address member concerns, apply consistent rule enforcement, and support the ongoing health and growth of the group.

Assistant Marketing Manager

Club Libritos
08.2021 - 07.2022
  • Collaborated with an in-house design team to create images for visual social media content.
  • Oversaw subscriber behavior.
  • Analyzed monthly social media statistics for Instagram and TikTok accounts.
  • Tracked monthly social media followers.
  • Prepared monthly Google and Facebook ad budgets.
  • Monitored brand-related mentions on Instagram and reposted influencers mentioning our brand.
  • Monitored brand-related competitors.
  • Provided comprehensive marketing strategies.
  • Created special giveaways to boost engagement and sales.
  • Created brand awareness through various live campaigns such as park reading events to generate leads and sales.

Personal Assistant to CEO/Internship

Auryx Group
09.2021 - 06.2022
  • Provided secretarial support to the CEO.
  • Prepared and supervised all documents, mails, and correspondence.
  • Prepared and monitored meetings and conference calls.
  • Coordinated with the design department for all presentations.
  • Managed and planned events including personal dinners, parties, and small gatherings.
  • Coordinated with vendors, servers, and event planners to ensure compliance with COVID-19 guidelines for gatherings.
  • Organized travel arrangements for clients, the CEO, and family.
  • Conducted business research and organized important data.
  • Entrusted to manage confidential and sensitive information.

House Manager

Private Family
03.2018 - 09.2020
  • Oversaw and control house and pantry inventory.
  • Shopped for all ingredients needed for weekly meals.
  • Safely labeled each meal for better conservation.
  • Created customized meal plans based on client dietary restrictions and preferences, as they both preferred a keto diet.
  • Created customized recipes.
  • Assisted with events at home such as birthday parties, Thanksgiving, etc.
  • Bathed, dressed, and helped the kids with their night routine.
  • Stayed overnight while the parents traveled.
  • Assisted with light housekeeping duties as well as running errands.
  • Supported the family by driving the kids to after-school activities.
  • Involved in children's different activities such as library visits.
  • Maintained and organized the pantry and closets.
  • Helped put together furniture and kids' related big toys.
  • Assisted with proper translation between the family and Spanish-speaking personnel (such as cleaning and construction-related personnel).
  • Sold items such as furniture, toys, etc., through platforms like Facebook Marketplace, OfferUp, etc.
  • Unpacked different food deliveries for preparation.

Pastry Chef Intern

Market Restaurant & Bar
06.2017 - 12.2017
  • Managed and coordinated the pastry station.
  • Kept the work station and equipment clean, organized, sanitized, and sufficiently stocked.
  • Experimented with new flavors and seasonal produce from Chino farmers.
  • Monitored baking temperatures to adjust baking times and calibrate ovens as needed and worked inside the walk-in fridge as needed in order to keep the pastries cold while molding.
  • Consulted with customers requesting personalized or customized desserts/ cheese boards.
  • Prepared, portioned and stored baking ingredients.
  • Documented detailed recipes and preparation instructions for new menu creations depending on seasonal produce.
  • Rotated inventory to reduce waste and remove expired items.
  • Scheduled and received incoming orders using the restaurant's own software every night before leaving.

Executive Assistant/Case Manager

Castellanos Abogados Fiscalistas
01.2016 - 01.2017
  • Filed and organized legal records for each company.
  • Discussed options and payments with clients at their convenience.
  • Met with potential clients for new client acquisition.
  • Maintained a great rapport with the case team.
  • Received and varied documents before taking them to court.
  • Met with clients to update them on the progress of the case.
  • Handled a heavy amount of filing, data entry, and billing requests.
  • Gather information from clients to assist in their case.
  • Managed appointment calendar for the firm, as well as personal reservations and travel arrangements.
  • Point of contact for incoming calls, managed with proper etiquette.
  • Facilitated meetings and required accommodations.
  • Managed basic accounting duties such as invoices and purchase orders for the firm.
  • Upheld confidentiality standards across all communication and platforms.
  • Planned and coordinated director's schedule.

Education

MBA - Business Administration

San Diego University For Integrative Studies
San Diego, CA
03.2021

Culinary Arts - undefined

San Diego Culinary Institute
12.2017

Law - undefined

Universidad Iberoamericana Puebla
07.2016

Skills

  • Increasing Engagement
  • Schedule Management
  • Communication Skills
  • Phone Etiquette
  • Social Ad Campaigns
  • Employee Scheduling
  • Budget Administration
  • Appointment Coordination
  • Customer relationship management (CRM)
  • Technical support
  • Problem-solving

Timeline

Community Moderator, Nanny

Facebook Groups
02.2023 - Current

Customer Service Representative

Club Libritos
09.2022 - Current

Community Moderator for the Charleston Girls Group

Facebook Groups
01.2022 - Current

Personal Assistant to CEO/Internship

Auryx Group
09.2021 - 06.2022

Assistant Marketing Manager

Club Libritos
08.2021 - 07.2022

House Manager

Private Family
03.2018 - 09.2020

Pastry Chef Intern

Market Restaurant & Bar
06.2017 - 12.2017

Executive Assistant/Case Manager

Castellanos Abogados Fiscalistas
01.2016 - 01.2017

Culinary Arts - undefined

San Diego Culinary Institute

Law - undefined

Universidad Iberoamericana Puebla

MBA - Business Administration

San Diego University For Integrative Studies

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