Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Caires

Brockton,MA

Summary

Proven Sales Assistant with a track record of enhancing customer satisfaction and boosting store revenue at Misspia Fashion Store. Leveraging bilingual capabilities and sales expertise, adept at offering personalized product recommendations and upselling techniques. Exhibits unparalleled customer service, professionalism, and a knack for conflict resolution, significantly contributing to team success and customer loyalty.

Overview

3
3
years of professional experience

Work History

Cashier

Taste of Brazil Bakery
02.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.

Sales Assistant

Misspia Fashion Store
07.2023 - 10.2023
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.

Cashier Team Lead

Stoughton Dry Cleaners
07.2021 - 07.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Developed strong relationships with repeat customers through friendly service interactions.

Education

High School Diploma -

Brockton High School
Brockton, MA
06.2023

Skills

    • Customer Service and Assistance
    • Work Ethic and Integrity
    • Patience and Empathy
    • Cash Handling
    • Written and verbal communication
      • Professionalism and Courtesy
      • Conflict Resolution
      • Sales expertise
      • Bilingual

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Cashier

Taste of Brazil Bakery
02.2024 - Current

Sales Assistant

Misspia Fashion Store
07.2023 - 10.2023

Cashier Team Lead

Stoughton Dry Cleaners
07.2021 - 07.2023

High School Diploma -

Brockton High School

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Maria Caires