Maria Calderon

• Got laid off due to low registration.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
• Gathered materials and resources to prepare for lessons and activities.
• Guided students through daily routines, instilling a sense of responsibility and independence within each child.
• Implemented curriculum to enhance classes with learning-focused activities.

• Moved to Texas
• Confirmed appointments, communicated with clients, and updated client records.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Operated multi-line telephone system to answer and direct high volume of calls.

• Remote Job/Onsite once every 3 weeks
• Answered multi-line telephone system and routed calls to appropriate personnel.
• Supported office clerical functions using word processing, office software, email and office machines
• Responded to inquiries from callers seeking information.
• Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
• Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Performed monthly billing for clients.
• Invoiced daily transactions for work cases.

Had the opportunity to stay home with my son. During that time I volunteered 3 times a week as soon as my son started school in 2015. I was also very active with the PTA by assisting with the week to week operations, working efficiently and productively with all PTA team members. and coached a couple of sports activities.

• Left due to pregnancy.
• Answered multi-line telephone system and routed calls to appropriate personnel.
• Greeted visitors/patients
• Inputted patient information, verified insurance eligibility and scheduled appointments.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.

• Scheduling and answering phones
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Resolved patient complaints professionally, maintaining positive relationships with patients for future business opportunities.
• Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Managed files and records for patients and adhered to safety procedures to prevent breaches and data misuse.