Maria Calderon
Shrewsbury,MA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions.
Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Friendly Customer Service Representative ready to resolve any problem.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leadership Team Member
Salsa fiesta Restaurant
- Spearheaded forecasting process using variance and performance reporting
- Assessed and strengthened organizational modeling to support future growth opportunities
- Coached, supervised and delegated assignments to employees
- Represented company at industry events, conferences, and meetings
- Observed industry patterns and trends to inform hiring and training decisions
- Met customer demands by tracking market changes and revising strategies accordingly.
Cashier
Taco Bell
- Offered customers information about upcoming promotions and available items
- Bagged, boxed or wrapped products for customers
- Balanced cash drawer at beginning and end of each shift
- Worked with supervisory team to meet customer needs
- Provided information to customers on products or services
- Engaged customers in pleasant conversation while completing cash register transactions
- Kept clean, organized and well-stocked checkout areas
- Addressed customer questions and complaints with professionalism
- Gave customers full attention and attended to their needs
- Promoted loyalty programs and store cards.
Mail Handler
Postal service Usps
05.2022 - Current
- Managed mail handling paperwork, including skid tags, and loading documentation
- Helped maintain distribution center performance levels by moving finished mail to loading dock
- Handled sensitive materials such as registered or certified mail with extra care to ensure confidentiality and security requirements were met
- Prepared outgoing mail for distribution by affixing appropriate postage and arranging for pickup or delivery.
- Eliminated delays by quickly clearing jams in sorting equipment
- Kept mail on-track with efficiently loading and unloading of mail trucks
- Moved large containers of mail efficiently with forklifts and automated trains
- Sorted incoming mail according to destination and type, such as letters, parcels, and packages
- Maintained accurate records of incoming and outgoing mail volume, delivery times, and other relevant data.
Customer Service Representative
Advensus
01.2019 - 11.2019
- Documented, researched and resolved customer service issues
- Anticipated needs and resolved problems to keep customers happy
- Informed customers of promotions and special offers to increase sales
- Collaborated across departments to resolve customer-related issues
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Answered inbound calls to handle various concerns, set appointments and close sales
- Enhanced customer satisfaction with fast, knowledgeable service
- Handled customer inquiries, payments and service requests
- Built trusting relationship with customers to better understand needs
- Offered personalized recommendations based on customer preferences or past purchase history
- Provided accurate information about products and services to customers
- Answered customer inquiries via phone, email, and chat
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance
- Maintained customer records by updating account information in database
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Navigated multiple computer systems and utilized search tools to find information
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
Education
No Degree - Psychology Teacher Education
Universidad Nacional Pedro Henriquez Ureña (UNPHU)
Santo Domingo, Dominican RepublicHigh School - Computer And Information Sciences
Simon Orozco
Santo Domingo, Dominican Republic11.2014
Skills
- Bilingual
- Active listening
- Leadership
- Call Management
- Effective Communication
- Telephone Etiquette
- Team Leadership
Certification
customer service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Mail Handler
Postal service Usps
05.2022 - Current
Customer Service Representative
Advensus
01.2019 - 11.2019
Leadership Team Member
Salsa fiesta Restaurant
Cashier
Taco Bell
No Degree - Psychology Teacher Education
Universidad Nacional Pedro Henriquez Ureña (UNPHU)
High School - Computer And Information Sciences
Simon Orozco
customer service
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