MARIA CALIX
Egg Harbor,NJ
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager Emeril's Brasserie
Caesars Entertainment
New Orleans, LA
09.2023 - 05.2024
- Achieved success in the opening and operation of a new restaurant
- Executed efficient management practices to maintain productivity levels within an 80+ member team
- Reviewed candidate resumes, conducted interviews, and made hiring decisions based on relevant skills and expertise
- Implemented efficient systems for scheduling and payroll management.
- Enhanced menu and beverage formulation.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
General Manager Starbucks
Caesars Entertainment
Atlantic City, NJ
08.2019 - 09.2023
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed sales data to identify opportunities for growth.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Trained and supervised staff members in all aspects of restaurant operations.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Developed relationships with key customers to maximize revenue potential.
- Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Performed administrative tasks including payroll processing, budgeting activities.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Conducted market research activities in order to stay abreast of industry trends.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
- Trained and mentored up to 20 new employees each quarter.
Food and Beverage Consultant
Self-employeed
Pleasantville, NJ
02.2022 - 08.2022
- Achieved notable results through the effective opening and management of a coffee shop
- Provided recommendations on menu selection, pricing structure and portion control to maximize profitability.
- Prepared cost estimates for all food and beverage items, including labor costs, overhead expenses and other related costs.
- Conducted regular inspections of restaurant equipment and facilities to ensure safety regulations are met.
- Performed research on current trends in the food industry to identify new opportunities for growth.
- Assisted with the development of a comprehensive training program for kitchen staff, waitstaff, bartenders.
- Recommended changes or improvements to existing recipes based on customer feedback.
- Delegated work to staff, setting priorities and goals.
Food and Beverage Supervisor
Caesars Entertainment
Atlantic City, NJ
06.2016 - 07.2019
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Trained new hires in proper food handling techniques and safety regulations.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Investigated customer complaints promptly and took corrective action as needed.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Implemented cost-saving initiatives such as portion control measures, waste reduction strategies and energy conservation efforts.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
Front Desk Associate, Concierge
Borgata Hotel Casino and Spa
Atlantic City, NJ
08.2012 - 09.2015
- Politely assisted customers in person and via telephone
- Greeted customers entering the hotel to ascertain what each customer wanted or needed
- Answered numerous calls per day by addressing customer inquiries, solving problems and providing hotel information
- Provided an elevated customer experience to generate a loyal clientèle
- Contributed to annual room revenue sales of $10,000 per year
- Developed reputation as an efficient service provider with high levels of accuracy
- Assisted customers with dining reservations, personal inquiries, and order customization requests
- Scored in top 10% of employees in successful resolution of issues
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Provided ongoing guest service.
Food Server, Kitchen
Apple American Group
Mays landing
08.2013 - 10.2014
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Promptly and empathetically handled guest concerns and complaints
- Greeted customers and provided excellent customer service
- Pleasantly and courteously interacted with customers
- Maintained high standards of customer service during high-volume, fast-paced operations.
Food Server, Kitchen
Longhorn Steakhouse
Mays Landing
03.2012 - 07.2014
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Brought food and beverages to the table in a timely manner.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
Education
Associate of Science - Environmental Science
Atlantic Cape Community College
Mays Landing, NJ09-2025
Bachelor of Science - Environmental Engineering
Universidad Catolica De Honduras
Tegucigalpa, Honduras02-2012
Skills
- Schedule Management
- Workflow Planning
- P&L Management
- Staff Supervision
- Financial Administration
- Project Management
- Operations Oversight
- Advertising and marketing
- Sales
- Business Development
- Expense Control
- Customer Relationship Management
- Quality Management
- Account Management
- Staff Development
- Community Outreach
- Leader
- Operations Management
- Client Relations
Accomplishments
- Starbucks Store manager of the quarter
- Excellent leader recognition as food and beverage supervisor
- Exceeded profit targets
Certification
- Serve Safe Certification
- Alcohol Safe Certification
- Coffee Master
Timeline
General Manager Emeril's Brasserie
Caesars Entertainment
09.2023 - 05.2024
Food and Beverage Consultant
Self-employeed
02.2022 - 08.2022
General Manager Starbucks
Caesars Entertainment
08.2019 - 09.2023
Food and Beverage Supervisor
Caesars Entertainment
06.2016 - 07.2019
Food Server, Kitchen
Apple American Group
08.2013 - 10.2014
Front Desk Associate, Concierge
Borgata Hotel Casino and Spa
08.2012 - 09.2015
Food Server, Kitchen
Longhorn Steakhouse
03.2012 - 07.2014
Associate of Science - Environmental Science
Atlantic Cape Community College
Bachelor of Science - Environmental Engineering
Universidad Catolica De Honduras
Similar Profiles
Lance K. LeongLance K. Leong
Assistant Banquet Manager at Caesars Entertainment (Caesars Forum)Assistant Banquet Manager at Caesars Entertainment (Caesars Forum)
KIMBERLY FAULDSKIMBERLY FAULDS
VIP Digital Sports and ICasino Director at Caesars Entertainment, Caesars DigitalVIP Digital Sports and ICasino Director at Caesars Entertainment, Caesars Digital
Gerald PollackGerald Pollack
VIP Casino Services Coordinator at Caesars EntertainmentVIP Casino Services Coordinator at Caesars Entertainment
Angel FiguresAngel Figures
Bartender at Caesars EntertainmentBartender at Caesars Entertainment
Greg LeavensGreg Leavens
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services