Summary
Overview
Work History
Education
Skills
Certification
English & Spanish
Languages
Timeline
Generic

Maria Callejas

Wilmimgton,California

Summary

Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Application Counselor

Benevolence Health Center,
06.2017 - 06.2023
  • Maintained records of transactions in dashboard and shared reports with team members and management.
  • Communicated with individuals to gather information or provide updates for corrections.
  • Collected application fees from individuals by processing payments.
  • Reconciled discrepancies, analyzing transactional data and submitting retroactive changes.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Developed and implemented strategies to enhance quality of social services.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Provided support to social service clients in navigating available resources.
  • Facilitated communication between clients and other service providers.
  • Coordinated with local government to provide resources to clients.
  • Spoke with senior citizen groups to expand community engagement and program outreach.
  • Monitored progress towards service plan goals.
  • Developed and maintained accurate records of programs and services.

Retention Representative

Accountable Healthcare IPA
02.2016 - 06.2017
  • Developed product demonstrations and presentations for customers.
  • Adhered to appropriate legal scripting when required.
  • Developed new strategies for customer retention activities.
  • Developed and updated databases to handle customer data.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Parkridge Private School
Long Beach, CA
10.2011

Skills

  • Appointment Scheduling
  • Applicant engagement
  • Documentation and paperwork
  • Resource information
  • Program knowledge
  • Application Review
  • Effective communication skills
  • Proficiency in [Software]
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Attention to Detail
  • MS Office
  • First Aid/CPR
  • Self-Motivated
  • Training and Development
  • Organization and Time Management

Certification

  • [Area of certification] Training - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

English & Spanish

I did  finish my Hight School  and Graduated / Spanish and English I have 2 Diplomas.

Languages

Spanish
Native or Bilingual

Timeline

Certified Application Counselor

Benevolence Health Center,
06.2017 - 06.2023

Retention Representative

Accountable Healthcare IPA
02.2016 - 06.2017

High School Diploma -

Parkridge Private School

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Maria Callejas