Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Intern

Maria Camargo

PLANT CITY,FL

Summary

Professional Project Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Reliable employee. Offering excellent communication and good judgment. Hardworking and passionate, ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Project Specialist

Coresential
Tampa, FL
01.2017 - Current
  • Create quotes for pricing and build estimates for special items by gathering information and analyzing material and job costing.
  • Consistently demonstrated superior customer service by combining system knowledge, sales, product and problem solving skills to exceed customer expectations.
  • Possessed strong numerical skills and has an analytical mindset.
  • Built estimate and special job quotes at a level that kept products competitive and maximize profit.
  • Work together with multiple departments as needed to ensure accurate quotes and lead times.
  • Follow up on quotations and modify quotes as needed
  • Cover department as needed when someone was on leave. (i.e. processing orders, answering phone calls, quick price and availability check… etc.)
  • Able to multitask to meet deadlines
  • Crete submittals for job bidding.
  • Other duties as assigned

Customer Service Manager

Krush Communications / Aggregato Global
Tampa, FL
01.2013 - 09.2016
  • Stabilization of the bilingual customer service teams by performance managing non-performing staff out, hiring new staff with the right credentials, setting procedures and guidelines for all areas within customer service.
  • Development of tools such as POS knowledge base, cheat sheets, training programs and training documents in both English and Spanish
  • Set and monitor SLA Targets and objects and ensure that we are clearly communicated and achieved
  • Monitor trends based on calls, issues, queries, and make recommendations on how to improve the quality of service as well as reducing repeat contacts
  • Monitor and lead call center(s) performance through various statistical and reporting methodologies
  • Management of the outsourcing of the call centers to Manila and Dominican Republic
  • Management and development of employee performance programs
  • Market research programs to seek feedback on sales and after sales service
  • Enhance customer satisfaction
  • Ensure that quality standards and targets are in place and clearly communicated; implement and monitor then to ensure they are achieved
  • Set up and management of external call centers in Manila & Dominican republic

Education

High School Diploma -

Sierra High School
San Bernardino, CA
06.2006

Skills

  • Bilingual
  • Call Center Management
  • Project Specialist
  • Policy/procedure development/improvement
  • Team building/ staff training/ development
  • Customer Relations

Languages

Spanish
Native or Bilingual

References

Jayne Bennet
Aggregato Global
Cell: +61410 222 555
Email: bennet.jayne@gmail.com


Kim Williams

Krush Communications

Cell: (813)215-0324


Tom Quigley

Krush Communications

(813)465-3894


Timeline

Project Specialist

Coresential
01.2017 - Current

Customer Service Manager

Krush Communications / Aggregato Global
01.2013 - 09.2016

High School Diploma -

Sierra High School
Maria Camargo